{"id":1419500,"url":"https://alion.io/job/jpmorganchase-infrastructure-engineer-iii-amazon-connect","title":"Infrastructure Engineer III - Amazon Connect","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":1184,"ghost_share":0.007,"stale_share":0.506,"repost_share":0.055,"time_to_fill_p50_days":9,"computed_at":"2026-10-26T05:57:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":143000,"max_usd":287000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":709},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"DynamoDB","optional":false},{"name":"JavaScript","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"ITIL","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-09-28T19:14:11Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-26T11:39:45Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":27},"description":"We are seeking a passionate and talented Infrastructure Engineer to join our team in supporting and expanding our Amazon Connect telecom infrastructure. We are looking for an engineer who can help us extend our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through advanced tooling and processes to enhance customer experience. Join our team and be part of managing one of the largest volumes of phone calls in contact center platforms globally for Chase Travel.\nAs an Infrastructure Engineer III at JPMorganChase within Chase Travel, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.\nJob Responsibilities\nApplies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale and ensures end to end monitoring of applications.\nAbility to independently design, configure, and implement new projects on the Amazon Connect platform.\nConsiders upstream/downstream data and systems or technical implications.\nBe accountable for making significant decisions for a project consisting of multiple technologies and applications.\nAdds to team culture of diversity, opportunity, inclusion, and respect.\nIdentify and propose innovative solutions to operational challenges.\nPrioritize and handle tasks from internal and external customers.\nDocument and troubleshooting issues that require immediate attention and remediation.\nProvide root-cause analysis on service outages.\nSupport day-to-day operations of the telecom platforms by analyzing problems affecting operations.\nParticipate in after-hours releases and on-call rotation schedules.\nRepresent the Telecom Team to troubleshoot and coordinate with different functional teams in handling incidents and outages.\nRequired qualifications, skills, and capabilities\nBachelor’s degree in computer science, information technology, or a related field, or an equivalent combination of education and experience.\nMinimum of 2 years of experience in Telecom and IVR Engineering and Administration.\nExperience working in and supporting a contact center environment.\nHands-on experience with Amazon Connect, including development, deployment, and support of: CCP\nContact Flows\nLambda and other scripting\nS3 Storage Solutions\nDynamoDB\nCloudWatch\nQueues and Routing Profiles\nAgent and Agent Hierarchy Administration\n\nProficiency in Infrastructure as Code (IaC) tools.\nExperience with CI/CD pipelines and DevOps practices.\nProven expertise in programming languages such as JavaScript, Node.js, and Python, particularly in relation to AWS Services.\nExperience with the chat channel in Amazon Connect is a plus.\nDemonstrated ability to efficiently resolve complex issues and provide consultative explanations and advice to clients.\nFamiliarity with file formats, including JSON and others.\nExperience in following ITIL processes and using Service Desk Ticket management applications.","description_format":"text","description_chars":3152,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A 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