Lead Technical Program Manager - Office of Chief of Staff

As a Lead Technical Program Manager in the Chief Technology Office, you will serve as a strategic partner within the Chief of Staff team, serving senior leadership within Corporate Technology, while helping drive execution of key business, organizational, and technology priorities. The role will work across Leadership, Finance & Business Management, Human Resources, Communications, Program Management, Risk & Controls, and other key partners to ensure priorities are well understood, effectively governed, and executed with discipline.

The successful candidate will combine strong business and financial acumen, strategic thinking, operational discipline, executive communication, and the ability to influence across a complex organization. The role will also play a key part in the day-to-day running of the technology organization, helping translate leadership priorities into measurable outcomes and driving operational excellence across the organization.

Job Roles & Responsibilities

• Partner with Finance and Business Management to provide visibility into financial performance, resource utilization, and key drivers to support leadership strategic decision-making.

• Support workforce planning, governance, resource allocation, capacity, locations, talent priorities, and organizational development in partnership with HR and Finance.

• Establish and manage leadership operating rhythms, including business reviews, leadership meetings, planning sessions, and other key management routines.
• Drive key elements of the “running the business of technology,” including organizational metrics, operational hygiene, workforce and location execution, and follow-through against leadership priorities.
• Establish and maintain governance processes and operating mechanisms that promote accountability, transparency, timely decision-making, and effective execution.

• Be able to develop, synthesize and translate complex information into clear insights and recommendations that support effective decision-making inclusive of scorecards and organizational performance analytics.

• Develop and synthesize high-quality executive content, including presentations, leadership materials, talking points, organizational communications, strategic narratives, and decision-support materials in partnership with Communications and Key Stakeholders.

• Build strong relationships across senior leadership and key partners, including Finance, HR, Communications, Program Management, and technology teams.
• Influence across organizational boundaries and drive alignment on shared priorities without relying on direct authority.
• Represent the CTO organization in key meetings, forums, and engagements as appropriate, ensuring leadership priorities are represented and resulting actions are driven to completion.

• Identify and challenge existing ways of working and implement scalable approaches that improve transparency, efficiency, accountability, operational effectiveness and execution.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
• 5-7 years of experience in Chief of Staff, business management, strategy, operations, or a related leadership role within a large, complex organization.
• Strong financial and business acumen with experience in budgeting, forecasting, headcount/resource management, and organizational planning.
• Demonstrated ability to lead complex, cross-functional initiatives and drive execution across multiple stakeholders.
• Exceptional executive communication skills, including the ability to independently develop high-quality presentations, written communications, and leadership-level content.
• Strong analytical and problem-solving skills with the ability to synthesize complex information and translate it into actionable insights.
• Demonstrated ability to build relationships, influence senior stakeholders, and operate effectively across organizational boundaries.
• Strong organizational judgment, attention to detail, and ability to manage multiple priorities in a fast-paced environment.

Preferred qualifications, capabilities, and skills

• Experience working within a large-scale technology organization or supporting senior technology leadership.
• Understanding of technology operating models, governance, portfolio management, and organizational planning.
• Experience partnering with Finance, HR, Communications, and other corporate functions.
• Experience supporting workforce strategy, location strategy, talent planning, and organizational transformation.
• Demonstrated experience developing executive-level presentations, strategic narratives, and decision-support materials.
• Bachelor’s degree in Business Administration, Finance, Technology, or a related discipline; advanced degree preferred