{"id":2889489,"url":"https://alion.io/job/jpmorganchase-loan-servicing-analyst-supervisor","title":"Loan Servicing Analyst / Supervisor","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":1083,"ghost_share":0.007,"stale_share":0.477,"repost_share":0.061,"time_to_fill_p50_days":9,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":40000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-19T17:56:09Z","employer_posted_date":"2026-05-19","last_verified_at":"2026-10-23T20:51:47Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":156},"description":"The Loan Servicing & Credit Support Supervisor - Team Leader is a pivotal role within our Loans group, responsible for driving operational excellence and team performance. This position offers broad exposure to banking operations, enabling you to contribute to the seamless delivery of financial services. Join our collaborative team and play a crucial role in supporting our clients and advancing our business objectives.\nJob Summary\nAs a Loan Servicing & Credit Support Supervisor - Team Leader within the Loans group, you will oversee and guide your team to ensure all Service Level Agreements (SLAs) and operational goals are consistently met. You will supervise a variety of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role provides the opportunity to develop expertise in Nostro & Past Due Reconciliation and make a significant impact on our operational success.\nJob Responsibilities\nMonitor team performance daily to ensure all SLAs are achieved and escalate exceptions promptly.\nSupervise processes such as Deal Closing, Drawdowns, Rollovers, Repayments, and Nostro & Past Due Reconciliation.\nEnsure adherence to quality and quantity SLAs while maintaining a robust workflow allocation model.\nServe as the SME, resolving complex process-related queries and coordinating with onshore teams as needed.\nImplement and maintain a comprehensive Knowledge Management model, including SOPs and training.\nDrive full compliance with process-related policies, guidelines, and controls.\nMotivate and support team members to achieve goals, identifying high-potential employees and planning their development.\nIdentify and evaluate alternatives for resolving issues, considering multiple scenarios.\nCollaborate effectively with others, valuing diverse skills and building interdependence.\nAssess training needs to enhance performance and ensure compliance with training requirements.\nMaintain high team depth by developing trained backups for all critical work queues.\nRequired qualifications, capabilities and skills\nHold a Bachelor's degree with minimum 6 years of relevant loan servicing experience, ideally in syndicated loans or financial industry roles.\nGain proficiency in loan systems such as Loan IQ.\nPossess expertise in nostro/cash matching, General Ledger reconciliation, and SWIFT/remittance systems.\nDemonstrate strong problem-solving and investigative skills to resolve process-related issues.\nMaintain a robust risk and control mindset.\nUnderstand investment banking products, including loans.\nDrive small to medium-sized projects to successful completion.\nPreferred qualifications, capabilities and skills\nMaintain a strong control mindset and uphold high business ethics, with deep experience in loan products and global markets.\nCommunicate effectively and quickly adapt to complex systems architecture.\nDrive global initiatives and lead organizational change.\nExhibit leadership in developing team members and fostering collaboration.\nApply advanced analytical thinking to address operational challenges.\nDemonstrate adaptability in a dynamic, fast-paced environment.\nCollaborate across teams to implement process improvements and enhance operational excellence.","description_format":"text","description_chars":3272,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Debt Collection & Recovery","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A 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