Payment Lifecycle Analyst

Are you ready to make an impact in the world of digital payments? Join our team where your analytical prowess and problem-solving skills will help shape the future. We offer a stimulating environment with opportunities for constant learning and expanded responsibilities.

As a Payment Lifecycle Analyst within Payments Operations, you will play a pivotal role in ensuring the smooth transfer of funds between various parties while enhancing our payment operations framework. You will leverage your knowledge of automation technologies and systems architecture to process payments across various products and parties. Your responsibilities include identifying and resolving issues, making decisions guided by established practices, and contributing to short-term operational goals. You will engage with stakeholders, manage projects, and spur continuous improvement initiatives, building strong working relationships with internal lines of business. Your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role.

Job Responsibilities:

• Handle day-to-day transaction processing and operational activities and ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls.
• End-to-end ownership of operational support for products in scope of the unit, including escalations and engagement with internal business partners to trouble shoot issues and support define remediation.
• This role also requires skills in identification of areas within Operations processes and work on Automation to reduce manual touchpoints, in coordination with the specialized automation / Projects Team.
• Requires skills to support in designing, delivering, and governance of automation solutions that improve operational efficiency, control effectiveness, and customer outcomes across core operations.
• The Role partners with Operations, Technology, Change Management, Governance, Projects Team, Risk, Compliance and Finance to identify automation opportunities, re-engineer processes, and implement scalable solutions using modern automation toolsets. Translate process pain points into automation roadmaps, then support in executing delivery using fit-for-purpose tools (RPA, workflow, scripting, APIs, and data automation).
• Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
• Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes.
• Partnering with internal departments to scale operating model for new products growth as business initiatives attract new clients and/or growth of existing client base.
• Maintain strong discipline to support in onboarding new activities into the unit in partnership with multiple project and control groups and engaging in proper operational readiness for go live.
• Develop subject matter expertise of existing and new products, business processes and application flows and cater to proper management of changes, issues and other support needs.

• This role typically operates in a collaborative environment with frequent coordination across teams. Work will require flexibility of shift timings.

Required Qualifications, Skills and Capabilities:

• Minimum 6 years experience and strong organizational skills in financial services operations (banking, capital markets, payments, treasury) with prior involvement in process re-engineering or operating model transformation, operations automation.
• Global experience in payments with understanding of accounting and money move processes.

• Knowledge and Experience in SWIFT.

• Demonstrated communication skills to work cross-organizationally to influence others, drive results/change and implement projects/processes.
• Experience in implementing monitoring, controls, and governance for automations at scale, including production support and incident management.
• Along with Operations processing, this role requires proficiency in process analysis and requirements documentation, including ability to map current and future-state processes, identify control gaps, and define measurable outcomes.

• Experience delivering automation in complex, regulated operating environments with strong operational rigor.

Preferred Qualifications, Skills and Capabilities:

• Minimum education requirement is a bachelor’s degree in a relevant field. Master’s degree is preferred, particularly in disciplines relevant to the role such as analytics, operations, information systems, engineering, or business.
• Preferred credentials include Lean Six Sigma (Green Belt or higher), relevant automation platform certifications (RPA/low code), and project or product delivery certifications (e.g., PMP, Agile/Scrum).
• Strong PC skills (PowerPoint, Excel, Word - other advanced skills preferred).