{"id":3218561,"url":"https://alion.io/job/jpmorganchase-process-improvement-associate-ii","title":"Process Improvement Associate II","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":1228,"ghost_share":0.009,"stale_share":0.511,"repost_share":0.058,"time_to_fill_p50_days":9,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":101000,"max_usd":184000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4330},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-08-25T17:32:59Z","employer_posted_date":"2026-08-25","last_verified_at":"2026-10-29T03:55:34Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.\nAs a Process Improvement Associate II within JPMorganChase, you will play a pivotal role in enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs. Leveraging your broad knowledge of process improvement principles and practices, you will map, simplify, and document processes, reduce manual touch points, and utilize digital process tools to drive service-delivery improvement. Your work will have a significant impact on various departments, requiring you to apply advanced analytical and problem-solving skills to develop both long- and short-term solutions. You will be expected to use data analytics to offer continuous insight and craft engaging narratives to effectively convey complex ideas. Your ability to build diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.\nJob responsibilities\nPartner with project team members to interview stakeholders, develop frameworks and insights to address key process improvements, organizational changes, and functional strategic development efforts.\nPresent to senior executives and key stakeholders, emphasizing actionable insights rather than just analyses; respond to questions clearly while fostering trusted advisor relationships with key client stakeholders.\nInformally develop team members by serving as a mentor and inspiring a culture of continuous learning; this may include managing analysts and interns.\nAnalyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.\nDevelop and implement process improvement initiatives, focusing on simplification, manual touch point reduction, and the application of digital process tools.\nCollaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, fostering a culture of innovation and continuous learning.\nUtilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.\nTake ownership of tasks and manage most elements of an entire workstream.\nRequired qualifications, capabilities, and skills\nProven skills in developing and implementing process improvement or re-engineering programs, with a successful track record over 3 years in a professional setting.\nProven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.\nDemonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.\nExperience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds.\nProficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.\nExperienced in creating presentations, both written and verbal, tailored for senior audiences.\nPreferred qualifications, capabilities, and skills\nUtilize systems thinking to analyze complex processes and identify areas for optimization and integration.\nApply customer service principles to ensure process improvements align with customer needs and enhance satisfaction.\nFoster cross-functional collaboration to identify and implement process improvement opportunities across departments.\nLeverage digital proficiency to adopt and manage digital tools that support process improvement initiatives.\nImplement automation to streamline workflows and reduce manual effort, increasing overall productivity.\nUse agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.\nDeveloping experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.","description_format":"text","description_chars":4718,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A 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