{"id":3437843,"url":"https://alion.io/job/jpmorganchase-product-director-platform-data-ops-c360","title":"Product Director, Platform Data Ops C360","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":90,"open_postings":1160,"ghost_share":0.011,"stale_share":0.553,"repost_share":0.058,"time_to_fill_p50_days":12,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Product","role_family":"Product","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":289000,"max_usd":551000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":729},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-09-23T13:47:21Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-31T11:35:51Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Are you ready to shape the future of data-driven decision-making at JPMorgan Chase? Join us as a Platform and Data Operations Director and play a pivotal role in building the backbone of Client360. You will lead with impact, collaborating across teams to deliver innovative solutions that unify client data and drive business growth. Here, your expertise will help us deliver operational excellence and empower enterprise-wide transformation. Be part of a team where your leadership and vision make a difference.\nAs a Product Director in Data, Digital and AI, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.\nJob responsibilities\nDevelop and execute strategic platform and data operations initiatives for Client360, aligning with organizational objectives.\n\nOversee planning, execution, risk management, and delivery of key platform and data operations activities.\n\nCoach and mentor teams on best practices in platform management, data operations, and stakeholder engagement.\n\nOwn platform and data operations performance, driving enhancements to achieve business outcomes.\n\nCollaborate with engineering, operations, and business teams to maintain and enhance platform and data processes.\n\nDefine the platform and data operations experience, focusing on process optimization and stakeholder satisfaction.\n\nOversee foundational platform and data processes that support Client360.\n\nDrive continuous improvement by establishing and monitoring key performance indicators.\n\nLeverage analytics, including machine learning and AI, to derive actionable business insights.\n\nUnderstand internal team needs and anticipate future requirements, collaborating across business lines.\n\nUtilize platform and data operations to deliver personalized client experiences and ensure regulatory compliance.\n\nRequired qualifications, capabilities, and skills\n8+ years of experience or equivalent expertise delivering products, projects, or technology applications\nExtensive knowledge of platform management, data operations, process improvement, strategic planning, and data analytics.\nAbility to influence adoption of key platform and data operations lifecycle activities.\nExperience driving change and managing stakeholders across multiple functions.\nProven track record of leading large-scale platform, data integration, and analytics projects.\nStrong understanding of platform integration techniques, data governance, regulatory compliance, and data privacy.\nCustomer-centric mindset with the ability to prioritize and deliver stakeholder needs.\nExperience leading cross-functional teams and managing stakeholders to drive innovation.\nExcellent problem-solving skills and strategic thinking about platform and data operations.\nStrong communication and interpersonal skills for presenting complex concepts to diverse audiences.\nFamiliarity with emerging technologies and best practices in platform management, data operations, and CRM.\nPreferred qualifications, capabilities, and skill\nExperience working in a highly matrixed, complex organization.\n\nExtensive experience in platform management, data operations, or CRM systems within a financial institution.\n\nAdvanced degree in Computer Science, Data Science, Business, or a related field.\n\nDemonstrated ability to engage customers and stakeholders 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