Strategy & Process Improvement, Associate

The Chief Administrative Office (CAO) Strategy & Process Improvement (S&PI) team is the firm’s in-house advisory team committed to delivering high-impact, strategic solutions which address JPMC’s most urgent needs.

As a Strategy & Process Improvement Associate in the Chief Administrative Office team, you will make crucial business decisions that strengthen operating models, enhance employee or client experience, and improve the firm’s bottom line in collaboration with senior leaders including the Chief Administrative Officer and the Chief Operating Officer of the firm. Your projects will span global operations, administrative functions, and firmwide initiatives across lines of business. You will frequently focus on addressing complex and emerging business opportunities such as: firmwide AI adoption, product operating model strategy, and firmwide bureaucracy streamlining.

S&PI follows a hypothesis-driven, empirical approach to problem solving, a similar approach to that adopted by major consulting firms (e.g., McKinsey, Bain, BCG). Project teams are structured similarly to consulting industry teams, with small, 2-4 person teams across our NYC and Dallas locations dedicated to a project for up to 6 months. Projects begin by establishing a strong fact-base and understanding of the problem, followed by working closely with businesses on both short-term and long-term solutions, and culminating in a recommendation meeting with senior leadership.

Job Responsibilities

• Own a well-scoped workstream within a project, which could span process improvement, organizational change, and functional strategy efforts
• Develop project-specific content and domain knowledge quickly and actively participate in team problem-solving sessions
• Gather, model, and analyze data to test hypotheses, identifying trends and key insights
• Produce presentation materials to summarize findings and recommendations and influence senior leaders
• Help guide client interviews to gather baseline information and work with internal client teams to define business pain points and opportunities
• Work closely with stakeholders to develop and refine recommended solutions to address issues
• Establish excellent relationships with internal clients and colleagues
• Manage workstream deadlines and timeframes, proactively escalating issues as needed
• Be receptive to coaching and feedback via apprenticeship model
• Collaborate effectively with project Vice President, Analysts, and Associates to drive the project to completion

Required Qualifications, Capabilities, And Skills

• 2.5+ years of experience with a top-tier management consulting firm, internal consulting organization, or corporate strategy team
• Strong problem-solving and issue identification skills
• Skills gathering, analyzing, and synthesizing data from multiple sources using Excel
• Ability to manage key elements of a workstream to completion, escalating and seeking help where necessary

Preferred Qualifications, Capabilities, And Skills

• Financial services background is preferred, but not mandatory