{"id":2593342,"url":"https://alion.io/job/jpmorganchase-technology-support-iii-application-infrastructure-support-engineer-iii-ai-enabled","title":"Technology Support III - Application & Infrastructure Support Engineer III (AI-Enabled)","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":95,"open_postings":741,"ghost_share":0.009,"stale_share":0.333,"repost_share":0.09,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plano, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":104000,"max_usd":209000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":664},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Python","optional":false},{"name":"Terraform","optional":false},{"name":"Amazon ECS","optional":true},{"name":"Amazon EKS","optional":true},{"name":"AWS","optional":true}],"status":"live","first_seen_at":"2026-10-12T18:43:07Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T11:21:35Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Propel operational success with your expertise in technology support and a commitment to continuous improvement.\nAs a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.\nJob responsibilities\nProvides end-to-end application and infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability\nUses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.\nAssist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders\nDrives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team\nApplies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation\nAnalyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure\nApplies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.\nRequired qualifications, capabilities, and skills\n 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services\nDemonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.\nAbility to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.\nDemonstrated experience leading effective use of approved AI-assisted software development tools (e.g., for coding, code review, test acceleration, troubleshooting) with the ability to set team expectations for validating AI outputs for correctness, performance, and security\nStrong understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; experience coaching engineers on safe, compliant adoption within delivery practices\nDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud\nExperience in observability and monitoring tools and techniques\nExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework\nExperience with Python and Terraform \nStrong understanding of Kubernetes; microservices architecture\nPreferred qualifications, capabilities, and skills\nExperience with one or more general purpose programming languages and/or automation scripting\n\nExposure to microservice architecture (specifically EKS and ECS in AWS will be an added advantage)\n\nWorking understanding of public cloud","description_format":"text","description_chars":4046,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & Financial Advisors","Asset Management & Funds","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-15T06:20:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3,429 · green card filings: 933","filings_12m":3429,"filings_prev_12m":3601,"green_card_filings_12m":933,"median_offered_wage_usd":160366,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1686}],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.745,"p_room":0.55,"age_days":8,"expected_fill_days":8,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/jpmorganchase-technology-support-iii-application-infrastructure-support-engineer-iii-ai-enabled","json_url":"https://alion.io/job/jpmorganchase-technology-support-iii-application-infrastructure-support-engineer-iii-ai-enabled.json","meta":{"generated_at":"2026-10-21T14:08:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":257},"rest":"https://alion.io/mcp/rest/get_company?id=257"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjpmorganchase-technology-support-iii-application-infrastructure-support-engineer-iii-ai-enabled"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjpmorganchase-technology-support-iii-application-infrastructure-support-engineer-iii-ai-enabled"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjpmorganchase-technology-support-iii-application-infrastructure-support-engineer-iii-ai-enabled"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jpmorganchase-technology-support-iii-application-infrastructure-support-engineer-iii-ai-enabled\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjpmorganchase-technology-support-iii-application-infrastructure-support-engineer-iii-ai-enabled"}]}