{"id":3648792,"url":"https://alion.io/job/jpmorganchase-technology-support-iii-mainframe","title":"Technology Support III - Mainframe","company":{"id":257,"name":"JPMorganChase","domain":"jpmorganchase.com","url":"https://alion.io/company/jpmorganchase","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":89,"open_postings":1107,"ghost_share":0.02,"stale_share":0.578,"repost_share":0.051,"time_to_fill_p50_days":14,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Db2","optional":false},{"name":"IMS","optional":false},{"name":"ServiceNow","optional":false},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-10-29T19:15:30Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T11:49:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Are you passionate about solving complex technology challenges at scale? At JPMorganChase, we offer you the opportunity to contribute to critical infrastructure operations that power some of the world's most important financial services - and to grow your career alongside some of the brightest minds in the industry.\nAs a Technology Support III at JPMorganChase as part of our Mainframe and Mid-Range Compute Site Reliability and Engineering team, you will apply your knowledge and expertise across infrastructure support and the software development lifecycle. You'll collaborate with stakeholders daily to maintain stability, availability, and continuous improvement across a globally distributed environment. We embrace a culture of experimentation and constantly strive for improvement and learning - you'll work in a collaborative, trusting, thought-provoking environment that encourages diversity of thought and creative solutions in the best interests of our customers, globally.\nJob responsibilities\nSupport end-to-end application and infrastructure service delivery to ensure successful business operations of the firm\nExecute policies and procedures that maintain operational stability and availability across a 24x7 production environment\nMonitor production environments for anomalies, address issues, and contribute to the utilization of standard observability tools\nCommunicate issues and solutions to business and technology stakeholders, actively participating from incident resolution through service restoration\nParticipate in incident, problem, and change management in support of full-stack technology systems, applications, and infrastructure\nContribute to bridge calls and communicate effectively with individuals across various levels of the organization\nAdminister and troubleshoot Mainframe-related components, supporting continuous operational health and performance\nUses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.\nApplies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.\nRequired qualifications, capabilities, and skills\nFormal training or certification on technology support concepts and 3+ years applied experience\n3+ years of experience working in or supporting IBM z-Series environments\nUnderstanding of infrastructure architecture including servers, storage, network, database, and application components\nWorking knowledge of replication technologies such as IBM CSM and GDPS\nExperience supporting z-Series and Hardware Management Console (HMC) administration, including firmware and microcode upgrades\nWorking knowledge of security standards including SSH protocol, transaction-based systems, IMS, CICS, DB2, and WebSphere\nExperience using ServiceNow for ticket and resolution management, with familiarity in incident, problem, and change management processes\nAbility to troubleshoot priority incidents and contribute to post-mortem reviews to support permanent closure of incidents\nDemonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.\nAbility to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.\nPreferred qualifications, capabilities, and skills\nWorking knowledge of one or more general-purpose programming languages and/or automation scripting, with exposure to Python development\nFamiliarity with Site Reliability Engineering principles, including automating manual operational tasks\nExposure to batch scheduling tools such as CA-7, Control-M, or Zeke, along with a basic understanding of Job Control Language (JCL)\nExperience with Netcool support in a large-scale environment\nDemonstrated ability to collaborate with IBM z-Series engineering teams on architecture, stability, and continuous improvement initiatives","description_format":"text","description_chars":4259,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Wealth Management & 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