{"id":3513037,"url":"https://alion.io/job/jsi-it-officer","title":"IT Officer","company":{"id":2501505,"name":"JSI","domain":"jsi.org","url":"https://alion.io/company/jsi-org","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Addis Ababa, Ethiopia"],"countries":["ET"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Wi-Fi","optional":false},{"name":".NET","optional":true},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-30T07:06:16Z","employer_posted_date":null,"last_verified_at":"2026-10-30T07:06:16Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Organization background\nJSI is a US-based public health nonprofit organization dedicated to providing high-quality technical and managerial assistance programs throughout the world. In Ethiopia, JSI has been working to improve health outcomes for more than 30 years, implementing more than 60 projects and working in every region. JSI has historically managed a large portfolio of projects focusing on the quality, and equity in access of, RMNCAH services, primary health care (PHC) including community health program, digital health, health information systems (HIS), supply chain management, public health emergency responses, and social and behavior change.\nPosition Summary\nThe IT Officer serves as the primary technical point of contact for staff, delivering reliable first-line support across hardware, software, networking, and organizational productivity tools. Operating within a dynamic technological environment, this role plays a key dual function: resolving day-to-day operational issues and actively contributing to the customization, testing, and maintenance of enterprise business applications—specifically ERP Next and Odoo.\nKEY DUTIES AND RESPONSIBILITIES\nProvide first-line IT support to staff through the ticketing system, email, phone, remote access, and onsite support.\n Assist with the development, customization, configuration, testing, and maintenance of ERP and business applications, particularly ERPNext and Odoo.\n Assist with ERPNext and Odoo development activities, including basic scripting, workflows, reports, forms, integrations, and system customizations.\nSupport the testing, troubleshooting, documentation, and deployment of ERP system enhancements and updates.\n Assist in identifying opportunities for system automation and process improvements using appropriate development or scripting tools.\n Diagnose and resolve hardware, software, operating system, application, printing, and connectivity issues.\nInstall, configure, maintain, and troubleshoot computers, laptops, printers, monitors, scanners, and other IT equipment.\n Support Microsoft 365, Google Workspace, email, browsers, and other approved organizational applications.\n Provide technical support for meeting rooms and video conferencing equipment.\n Monitor, prioritize, update, and close IT support tickets.\nSupport user onboarding and offboarding, including device preparation and user access setup.\nAssist users with passwords, MFA, email, and application access.\nEscalate complex technical issues to the IT Manager or the appropriate service provider.\n Prepare technical specifications and support the procurement of IT equipment and software.\n Participate in the technical evaluation, inspection, testing, configuration, and deployment of newly procured IT equipment\n Provide first-level support for LAN, Wi-Fi, internet, and basic network connectivity issues.\n Identify and escalate network outages or infrastructure-related issues.\n Provide first-level support for organizational business applications and escalate system issues requiring higher-level support.\nAssist with the rollout of new IT equipment and applications by providing user support and basic technical assistance.\n Perform other IT support duties assigned by the IT Manager.\nRequirements\nSKILLS AND COMPETENCIES:\n Master’s degree in Information Technology, Computer Science, Information Systems, or a related field from an accredited academic institution. \n3- 5 years of relevant experience in IT support, systems administration, application support, or software development.\nKnowledge and practical experience in IT infrastructure, business applications, troubleshooting, and software/application development.\nRelevant Professional certifications are an advantage.\n\nGood communication, problem-solving, and user-support skills.\n Strong Communication and interpersonal skills.\n Willingness to travel to project implementation areas to support field operation.\n\nJSI is a child-safe organization, and the safety and well-being of children is a priority of our organization. We have robust recruitment procedures to ensure that all staff are suited to work with the children served by our programs.\n JSI is an Equal Opportunity, Affirmative Action Employer committed to workplace diversity. We are committed to providing equal employment opportunities for all qualified applicants and employees without regard to age, race, color, national origin, ancestry, creed, religion, gender, disability, marital status, genetic information, political affiliation, or military status (special disabled veterans or veteran status) in any employment decisions. M/F/V/D.\nHow to apply\nInterested applicants who meet the minimum requirements are invited to apply via www.ethiojobs.net. Please submit an updated CV in English that clearly highlights your relevant experience, exposure, and core skills. Note: Please do not attach copies of transcripts, academic degrees, or recommendation letters; these will be requested separately if you are shortlisted. decisions.","description_format":"text","description_chars":5020,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-10-30T08:57:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["seen:0","win:early"],"computed_at":"2026-10-31T05:28:55Z"},"pay":null,"html_url":"https://alion.io/job/jsi-it-officer","json_url":"https://alion.io/job/jsi-it-officer.json","meta":{"generated_at":"2026-10-31T05:28:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7895,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2501505},"rest":"https://alion.io/mcp/rest/get_company?id=2501505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjsi-it-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjsi-it-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjsi-it-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jsi-it-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjsi-it-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3513037}},{"tool":"search_jobs","arguments":{"company":"jsi.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3513037},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}