{"id":4263098,"url":"https://alion.io/job/jti-commercial-operations-associate","title":"Commercial Operations Associate","company":{"id":447001,"name":"JTI","domain":"jti.com","url":"https://alion.io/company/jti-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Porto, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-11-13T16:04:41Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T03:33:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.\nTo make a difference with us, all you need to do is bring your human best.\nWhat will your story be? Apply now!\nLearn more: jti.com\nPlease apply till 10th of December\nLocal applicants welcome\nLocation: Lisbon\nRole: Permanent\nBusiness Analyst\nThe Business Analyst supports the Commercial Operations area by transforming customer and commercial data into clear business insights that enable faster and more effective decision-making. The role works closely with Sales and Marketing teams, develops analytical capabilities, and supports key commercial tools including Power BI, Siebel CRM and TME Connect.\nPosition:\nAs the Business Analyst, you will:\nProvide analytical and operational support to the Commercial Operations Manager, developing and maintaining Power BI dashboards to support Sales users, Operations Heads, Key Account Managers (KAMs) and Field Force users\nEnsure the smooth daily operation of the Power BI Online Service, including troubleshooting and performance monitoring, while acting as the local liaison with Iberia Information Technology (IT) and JTI Power BI Support\nGather functional requirements from Key Account Managers (KAMs), District Field Managers (DFMs) and Field Operations Leads, and manage new Power BI report implementations from concept to delivery\nManage Commercial Operations activities and cycle objectives within Siebel Customer Relationship Management (CRM), ensuring visibility and execution at the Point of Sale (POS)\nCalculate, monitor, and analyse KPIs, ensuring data accuracy, timely reporting, and clear communication of results.\nIdentify performance trends, deviations, and opportunities for improvement to support management decision-making\nProvide technical support and training for Siebel Customer Relationship Management (CRM) and TME Connect, helping office-based and field force users use these tools effectively\nContinuously improve reporting and analytical solutions to enhance efficiency and decision-making within the Sales organisation\nSupport additional tasks and projects as required by the manager\nRequirements:\nBachelor’s degree in Business, Economics, Data Science, Engineering or a related field\nMinimum 2 years of analytical support experience in Commercial, Finance, Marketing or Business Development, ideally within Marketing or Sales\nProficiency in Microsoft Excel, including advanced functions and data management techniques\nKnowledge of Power Query is a strong advantage\nStrong analytical thinking and problem-solving abilities\nAbility to communicate insights clearly and collaborate effectively across departments\nSelf-motivated and detail-oriented approach, with the ability to manage multiple priorities effectively\nPortuguese and English language skills, with Spanish considered an advantage\nWhat to expect:\nA role combining business analysis, commercial insights and hands-on ownership of reporting and Customer Relationship Management (CRM) tools. You will collaborate with Sales, Marketing, Information Technology (IT) and regional teams, contribute to the continuous improvement of Power BI and Customer Relationship Management (CRM) solutions, and help strengthen analytical capabilities across the commercial team through knowledge sharing and best practices.\nAre you ready to join us? Build your success story at JTI. Apply now!\nNext Steps:\nAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.\nAt JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. 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