{"id":3455158,"url":"https://alion.io/job/jti-customer-service-supervisor-supply-chain-supervisor","title":"Customer Service Supervisor (Supply Chain Supervisor)","company":{"id":447001,"name":"JTI","domain":"jti.com","url":"https://alion.io/company/jti-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tainan, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":26000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-17T02:00:00Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-11-04T22:42:40Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Application Deadline: The position will continue accepting applicants until filled\nLocation: Tainan, Taiwan\nProfessional Area: Manufacturing Services\nContract Type: Permanent\nProfessional Level: Experienced\nWork Group Level: WG4\nReporting to: Manufacturing Services Manager\nCustomer Service Supervisor\nCoordinate and lead all aspects of all Customer Service activities, including but not limited to market purchase and sales order management, shipment planning with markets and warehouses, and monthly excise reporting in collaboration with relevant partners. Responsible for the setup, maintenance, and governance of customer master data, end-to-end sales flow processes, and product registration with NTA.\nHandle ad hoc responsibilities such as the handling of Tax Stamps and other non-finished goods materials requiring shipment and sales coordination. Lead the execution of the annual customer satisfaction survey and develop action plans to drive continuous improvement. Ensure implementation of ISO standards and provide support for internal and external audit requirements. Incorporating IWS principles into daily operations to drive process improvements and ensure achievement of CBN. Lead, coach, and develop the Customer Service team to strengthen capabilities and achieve factory critical metrics.\nAs the Customer Service Supervisor, you will:\nMarket OrdersManaging and coordination of market Purchase & Sales Orders, ensuring backlogs are handled while provided monthly reports internally and externally on orders.\n\nFinished Good ShipmentsWorking with Warehouse and Markets to coordinate, lead and report Finished Good Shipments.\n\nExcise ReportCoordination of monthly Excise Report with relevant departments.\n\nProduction RegistrationLeading the application of production registration to NTA for all Finished and Semi Finished Goods, also responsible for customer master data and sales flows.\n\nAd-hocAssisting with any ad-hoc selling requirements which includes contracts etc. for other material except Finished Goods. Support the implementation of ISO standards and internal/external audit requirements.\n\nOtherHandle various tasks and projects as they arise and upon manager’s request.\n\nRequirements:\nBachelor Degree\nAt least 3 to 5 years of proven experience in Customer Service\nExperience in leading and managing of people\nFluent command in English, both written and spoken\nSAP O2C knowledge\nSolid understanding of Microsoft Office with advanced Excel knowledge","description_format":"text","description_chars":2475,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Supply Chain","Tobacco, Vapes & Smoking Accessories"],"lifecycle":[{"event":"open","at":"2026-10-29T12:38:13Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.821,"p_room":0.55,"age_days":18,"expected_fill_days":17,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/jti-customer-service-supervisor-supply-chain-supervisor","json_url":"https://alion.io/job/jti-customer-service-supervisor-supply-chain-supervisor.json","meta":{"generated_at":"2026-11-05T02:43:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447001},"rest":"https://alion.io/mcp/rest/get_company?id=447001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjti-customer-service-supervisor-supply-chain-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjti-customer-service-supervisor-supply-chain-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjti-customer-service-supervisor-supply-chain-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jti-customer-service-supervisor-supply-chain-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjti-customer-service-supervisor-supply-chain-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3455158}},{"tool":"search_jobs","arguments":{"company":"jti.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3455158},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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