{"id":3455818,"url":"https://alion.io/job/jti-it-services-analyst","title":"IT Services Analyst","company":{"id":447001,"name":"JTI","domain":"jti.com","url":"https://alion.io/company/jti-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Taipei, Taiwan"],"countries":["TW"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1876},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Microsoft Office","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Statistical Process Control","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-06T02:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-29T18:00:55Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.\nTo make a difference with us, all you need to do is bring your human best.\nWhat will your story be? Apply now!\nLearn more: jti.com\nThis position will remain open until filled.\nLocation: Taipei, Taiwan\nProfessional Area: On-site Infrastructure & Operations\nContract Type: Permanent\nProfessional Level: Experienced\nReporting to: On-site I&O IT Manager\nIT Services Analyst\nThe Onsite IT I&O Services Analyst is responsible for delivering operational support that ensures the reliable and efficient provision of onsite infrastructure and end-user computing services across JTI Taiwan locations. This role helps enable business operations by ensuring employees have access to the technology, equipment, and support services necessary to perform their work effectively.\nReporting to the Onsite I&O Manager Taiwan, the incumbent works closely with internal D&IT teams, business stakeholders, and external service providers to maintain high service standards, ensure operational continuity, and support the ongoing stability and performance of the local IT environment.\nAs the IT Services Analyst and in the area of Infrastructure & Operations, you will:\nOperational Excellence\nDevelop and maintain professional \"customer excellence\" relationship with the business community and MFO (Market, Factory, Origins) IT teams to ensure clear understanding of business environment and user requirements\nHelp identify opportunities for operational excellence and business performance improvements\nAct as primary end-user contact in the delivery of IT service requests\nProvide effective communication to relevant parties\nService Delivery Management / Operational Support\nSupport the line management to proactively look for potential business improvements by evaluating the existing best IT related practices (inside/outside JTI), share the information among the IT and business community and provide recommendations for implementation within the site, market, factory, leaf origin or cluster, as assigned.\nCoordinate the prompt delivery of required IT service requests to support business operations\nPerform timely analysis and prioritization of reported incidents, working closely with relevant IT subject matter experts for prompt resolution, in line with the established operational support model\nConduct proactive monitoring of IT systems performance, and execute required maintenance activities to ensure stable and reliable performance\nApply required updates and fixes, ensuring minimum impact on business operations\nProvide required end-user training for specific IT solutions and services, including refresher training to minimize \"how-to\" incidents\nEnsure Technical systems (MS Office, Windows OS, Telephony, Videoconference, etc.) are properly documented and maintained.\nBusiness Transformation / Change Management\nWork closely with the IT solutions team to acquire requisite expertise and system documentation to support implemented solutions, in accordance with the agreed-upon operational support model\nEnsure that IT Service Portal is updated with the required solution details to facilitate smooth transition from project mode to operations and maintenance mode\nProvide relevant inputs on incident management to help assess the impact of business transformation and change initiatives on the existing system landscape\nSecurity, Business Continuity, Compliance & Governance\nProvide the necessary support to develop and maintain the entity-level IT disaster recovery plan (DRP), based on the business impact assessment (BIA)\nPromptly execute assigned DR drill tasks\nComply with JTI Policies & Procedure processes in relation to IT business continuity plan and JSOX requirements\nEnsure that end-users are aware of Corporate IT Standards, Policies & Procedures, adhere to them, provides training when it is required\nExecute version control and change release strategy for implemented solutions\nMaintain required solution documentation and ensure that they are kept up-to-date throughout the solution lifecycle\nCommunicate identified deficiencies and coordinate the implementation of agreed-upon corrective measures\nSupplier Management (Internal and External)\nEstablish effective working relationships with all internal IT Service providers (e.g. GSD, GSM, NCC etc.)\nProvide the necessary support to select qualified 3rd-party IT suppliers for IT operations\nCoordinate relevant procurement and billing-related tasks, ensuring adherence to Operating Guidelines, policies and procedures and J-Sox controls (if relevant)\nProvide feedback on supplier performance\nCompliance\nEnsure a consistent application of computer controls that support financial audit requirements\nEnsure local IT systems in the cluster falling under J-SOX scope fulfill audit requirements\nEnsure compliance to IT security policies and procedures, and standards to ensure consistent protection of information assets across the cluster\nEnsure compliance to the IT change management procedure which is a global IT J-SOX control (with formal approval role in IT's global One Change Management policy & procedures)\nPeople Management\nAble to build good connections with team members\nDelegation by assigning responsibilities to the appropriate individuals\nSupport team members in their learning development to strengthen team performance.\nOther: IT Administration\nResponsible for administering IT assets in the site, market, factory, or cluster (as assigned)\nSpecific tasks include but are not limited to: maintaining an up-to-date IT inventory, timely software license renewal and hardware replacement/procurement in line with the established refresh cycle (including workplace and collaboration tools)\nExecute timely PR/PO/invoicing for IT assets and services in accordance with Procurement department policies and procedures\nProvide support as required for the timely completion of SPC/ASP/LE financial plans \nAssist with financial reporting and analysis as required\nExecute prompt PR/PO/invoicing according to Procurement department policies and procedures\nRequirements:\n2+ years of experience in the IT discipline\nPreferred background of employment experience multinational companies\nGood working knowledge of business and related processes in FMCG industry\nFluent oral and written English & Chinese\nFunctional Skills:Advanced knowledge in all areas of IT operational support including but not limited toWindows OS\nMS O365 suite of applications (e.g. Outlook, Word, Excel, Forms)\nVideo Conferencing\nMS collaboration applications e.g. Teams, SharePoint Online, OneDrive\nTelecommunications (including mobile devices)\n\nAdvanced knowledge of provisioning and configuration of Workstations\nMobile devices (iOS/Android)\nCollaboration equipment (e.g. Video Conference/Teams rooms)\n\nGood knowledge of IT service desk related software, e.g. ServiceNow or similar \nIT procurement and supplier management\nTechnical documentation\n\nAre you ready to join us? Build your success story at JTI. Apply now!\nNext Steps:\nAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.\nAt JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.","description_format":"text","description_chars":7655,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[{"name":"Taiwan","iso":"TW","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Tobacco, Vapes & Smoking Accessories"],"lifecycle":[{"event":"open","at":"2026-10-29T12:39:31Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.732,"p_room":0.75,"age_days":23,"expected_fill_days":30,"reasons":["conf:4","win:late","comp:junior,brand"],"computed_at":"2026-10-29T22:18:23Z"},"pay":null,"html_url":"https://alion.io/job/jti-it-services-analyst","json_url":"https://alion.io/job/jti-it-services-analyst.json","meta":{"generated_at":"2026-10-29T22:18:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":447001},"rest":"https://alion.io/mcp/rest/get_company?id=447001"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjti-it-services-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjti-it-services-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjti-it-services-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jti-it-services-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjti-it-services-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3455818}},{"tool":"search_jobs","arguments":{"company":"jti.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3455818},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}