{"id":3454949,"url":"https://alion.io/job/jti-service-now-ai-engineering-manager-mfd","title":"Service Now AI Engineering Manager (m/f/d)","company":{"id":447001,"name":"JTI","domain":"jti.com","url":"https://alion.io/company/jti-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":41},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Copilot","optional":false},{"name":"Git","optional":false},{"name":"GitHub","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-02T21:59:02Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.\nTo make a difference with us, all you need to do is bring your human best.\nWhat will your story be? Apply now!\nLearn more: jti.com\nlocal applicants welcome\nLocation: Warsaw\nRole: permanent\nServiceNow AI Engineering Manager(m/f/d)\nThe AI Engineering Manager designs, builds and evolves ServiceNow solutions using Artificial Intelligence (AI) and Generative Artificial Intelligence (GenAI) capabilities. The role accelerates value creation while maintaining high standards of quality, security and reliability, and supports the ServiceNow Delivery Center’s transformation into an AI-mature delivery organization.\nPosition:\nAs the AI Engineering Manager, you will:\nDeliver high-quality ServiceNow solutions by applying and promoting Artificial Intelligence (AI)-enabled engineering practices throughout the application lifecycle\nUse ServiceNow Artificial Intelligence (AI) capabilities to improve productivity, quality, security, scalability and cost-efficiency\nIdentify and implement improvements to engineering practices, tools and workflows through responsible Artificial Intelligence (AI) adoption\nContribute to the development and communication of reusable standards, guidelines and best practices across ServiceNow Delivery Center teams\nAct as an Artificial Intelligence (AI) champion by supporting and mentoring team members in adopting new technologies and AI-driven ways of working\nMonitor Artificial Intelligence (AI) engineering trends, lead responsible experimentation and translate learnings into practical, reusable practices\nLead Artificial Intelligence (AI)-related innovation topics and cross-functional task forces\nContribute to key performance indicators and measurement frameworks covering Artificial Intelligence (AI) adoption, productivity, engineering quality, delivery acceleration and business value\nRequirements:\nAt least five years of experience working with the ServiceNow platform in solution design, development, platform engineering or architecture roles\nStrong hands-on experience with ServiceNow Now Assist, including creating skills, agents and agentic workflows\nHands-on experience with ServiceNow Build Agent and Integrated Development Environment (IDE) developments\nKnowledge of GitHub and Git-based development\nExperience defining and implementing development standards, governance frameworks, reusable assets, developer guidelines and best practices\nStrong understanding of Continuous Integration and Continuous Delivery (CI/CD) and Development and Operations (DevOps) practices\nExpert knowledge of development on the ServiceNow platform\nAbility to apply modern engineering practices across design, coding, testing, deployment and operations\nCuriosity, proactivity, adaptability and motivation to work with rapidly evolving technologies\nStrong collaboration and communication skills, including the ability to influence without formal authority\nDetail-oriented and quality-focused approach\nAbility to work independently with minimal supervision while maintaining productivity and accountability\nFluent written and spoken English\nExperience with the ServiceNow Software Development Kit (SDK), Visual Studio Code, GitHub Copilot or prompt engineering is an advantage\nManagerial or team leadership experience is an advantage\nWhat to expect:\nCompetitive pay and attractive annual bonus\nOn-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them\nPromoting from within culture\nFreedom with responsibility, as we trust your competencies and your ability to manage your time and scope of work\nLot of flexibility in terms of work arrangements, including working from the office or from home\nPrivate medical care with various options to choose from and life insurance\nEmployee pension and savings programs\nJTI Family Leave Benefit, including extended paid paternity leave and fully paid maternity leave\nMultisport cards\nWide variety of training, webinars and professional courses on our e-learning platforms, including sponsored certification programs for employees fulfilling the admission criteria\nModern office with traditions at Art Norblin Factory, in a convenient location and equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking\nWorking in a diverse and inclusive organization of over 40 different nationalities\nAre you ready to join us? Build your success story at JTI. Apply now!\nNext Steps:\nAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.\nAt JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.\nJTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.\nIf you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. 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