{"id":3455311,"url":"https://alion.io/job/jti-supply-chain-operations-specialist","title":"Supply Chain Operations Specialist","company":{"id":447001,"name":"JTI","domain":"jti.com","url":"https://alion.io/company/jti-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2758},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SAP HANA","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-01T20:53:38Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us.83% of employees feel happy working at JTI.\nTo make a difference with us, all you need to do is bring your human best.\nWhat will your story be? Apply now!\nLearn more: jti.com\nProfessional Area: Global Supply Chain / Customer Service\nRole: Permanent\nProfessional Level: Specialist\nReporting to: Rosario Villamor, Global Supply Chain & Customer Service Team Lead / Manager\nContact: Jo-ev Guevarra, Talent Attraction Specialist\nGlobal Supply Chain & Customer Service Specialist\nAs a Global Supply Chain & Customer Service Specialist, you will manage end-to-end supply chain and customer service operations for finished goods, semi-finished goods, and raw materials within the GBS scope. You will coordinate with factories, suppliers, markets, customers, logistics partners, Finance, R&D, and other stakeholders to help ensure timely and complete product delivery and accurate billing.\nYou will support supply chain and customer service processes using SAP ECC, IBP, Transportation Modules, and other relevant platforms. You will also serve as a key link among factories, customers, markets, suppliers, and logistics partners while ensuring compliance with company policies and procedures.\nAs a Global Supply Chain & Customer Service Specialist, you will:\nCoordinate the phase-in and phase-out of product portfolios for assigned markets and customers\nMaintain accurate customer and material master data\nManage demand changes and communicate updated production requirements to manufacturing locations\nProcess sales and purchase orders in SAP ECC and IBP, ensuring that all information is accurate and completed on time\nCoordinate shipments with factories, suppliers, freight forwarders, carriers, and warehouses to support on-time and complete delivery\nProcess and monitor shipments using transportation modules and other related platforms\nPrepare SAP documents, including order confirmations, pro forma invoices, packing lists, export invoices, credit and debit memos, and authorization requests\nPrepare non-SAP documents, including certificates of origin, freshness certificates, and other documents required for customs clearance and billing\nCoordinate with logistics partners to ensure transport and shipping documents are completed and provided on time\nRespond to business changes involving taxation, regulations, embargoes, and other supply chain requirements\nAnalyze operational issues, assess business impact, and recommend solutions and process improvements\nSupport internal and external audit requirements and review relevant J-SOX reports and controls\nCreate service-related purchase orders and ensure that goods receipts are posted accurately and on time\nCoordinate with Finance and other teams to resolve vendor payment, Accounts Receivable, Accounts Payable, and invoice-related issues\nSupport month-end, quarter-end, and year-end closing activities, including GR/IR clearing and corrective actions for unbalanced purchase orders\nMaintain updated backup materials and ensure proper handover before planned absences to support business continuity\nManage additional tasks and projects assigned by the direct supervisor\nRequirements:\nBachelor’s degree in Supply Chain Management, Engineering, Management, or another related field\n3 to 5 years of experience in Supply Chain and Customer Service within a multinational company; fresh graduates are welcome to apply\nExperience using SAP HANA or another ERP system\nGood understanding of logistics and end-to-end supply chain processes\nProficiency in Microsoft Office applications\nStrong analytical, problem-solving, coordination, and communication skills\nAbility to collaborate effectively with internal and external stakeholders across different functions and locations\nAbility to manage changing business requirements and resolve operational issues in a timely manner\nFluent in written and spoken English\nAre you ready to join us? Build your success story at JTI. Apply now!\nNext Steps:\nAfter applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.\nAt JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. 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