{"id":1245786,"url":"https://alion.io/job/juganu-director-of-solutions-engineering-technical-support","title":"Director of Solutions Engineering & Technical Support","company":{"id":3782401,"name":"Juganu","domain":"juganu.com","url":"https://alion.io/company/juganu","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Support","role_family":"Support","seniority":"head","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":201000,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-25T17:35:17Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About Juganu\nJuganu is a technology company that transforms existing lighting infrastructure into an intelligent, connected platform combining smart lighting, connectivity, cameras, and edge AI.\nOur technology enables cities, utilities, transportation agencies, venues, and retailers to add AI-powered services, public Wi-Fi, and real-time data capabilities without deploying multiple separate infrastructure systems.\nJuganu develops its own hardware, software, communications, and AI technologies, with a growing IP portfolio. The US is our primary growth market, with deployments across multiple cities and partnerships with leading technology and infrastructure companies.\nThe Role\nJuganu is looking for a senior, hands-on technical leader to build and lead its US Solutions Engineering and Technical Support function.\nThe role will own the technical customer journey from pre-sales and solution design through deployment, troubleshooting, and ongoing support, serving as the bridge between customers, Sales, Product, and R&D.\nKey Responsibilities\nBuild the US pre-sales and technical support function, including processes, tools, standards, and methodologies\nLead technical discovery, solution design, architecture, and customer-facing technical discussions\nSupport pilots, deployments, commissioning, and complex troubleshooting\nProvide technical leadership across networking, Wi-Fi, wireless backhaul, IoT, and edge-based systems\nTranslate customer and field requirements into actionable input for Product and R&D\nCreate scalable documentation, support procedures, and escalation processes\nWork closely with Sales to support opportunities from technical qualification through successful deployment\nProfile\n7+ years of experience in Solutions Engineering, Pre-Sales Engineering, Network Engineering, or a similar customer-facing technical role\nStrong networking knowledge, including TCP/IP, switching, routing, VLANs, Wi-Fi, and RF fundamentals\nProven experience designing and troubleshooting complex technical solutions\nExperience working directly with enterprise customers and supporting deployments in the field\nStrong problem-solving and root-cause analysis capabilities\nAbility to build processes and functions from the ground up\nComfortable working across Sales, customers, Product, R&D, hardware, and software teams\nNice to Have\nFluency in Hebrew - an advantage\nExperience with outdoor wireless networks, smart-city or IoT deployments, wireless backhaul, edge computing, video systems, or large-scale infrastructure projects.\nJuganu is an equal opportunity employer.","description_format":"text","description_chars":2578,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Hebrew","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Smart Building & Cities","Smart City"],"lifecycle":[{"event":"open","at":"2026-09-25T17:35:17Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.662,"p_room":0.9,"age_days":12,"expected_fill_days":21,"reasons":["conf:10","win:mid"],"computed_at":"2026-09-26T03:40:13Z"},"pay":null,"html_url":"https://alion.io/job/juganu-director-of-solutions-engineering-technical-support","json_url":"https://alion.io/job/juganu-director-of-solutions-engineering-technical-support.json","meta":{"generated_at":"2026-09-26T03:40:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3903,"day_limit":5000,"remaining_today":1097,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}