{"id":3400223,"url":"https://alion.io/job/juhayna-team-leader-helpdesk","title":"Team Leader - HelpDesk","company":{"id":3882410,"name":"Juhayna","domain":"juhayna.com","url":"https://alion.io/company/juhayna","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":127000,"max_usd":261000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1354},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-28T14:12:19Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T21:29:56Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Team Leader - Technical Support\nWho we are\nFor over three decades, Juhayna Food Industries has been a pioneer in Egypt’s dairy and juice sector, producing, processing, and packaging milk, yoghurt, cooking products, juices, and concentrates. Since 1983, we have built trusted household brands, expanding our presence across Egypt and the Middle East through a commitment to high-quality, safe, and healthy products.\nToday, with four state-of-the-art plants, a vast distribution network reaching over 136,000 outlets, and a 5,000-feddan dairy farm housing over 7,000 milking cows, Juhayna continues to set benchmarks for premium Egyptian products. Our success stems from our people, who embody the values of Integrity, Achievement, Continuous Improvement, Innovation, Ownership, and Positivity.\nJob Purpose\nResponsible for Supporting Juhayna group Infrastructure (LAN & WAN), security, firewall and system protection. All Hardware, operating systems and telephone systems.\nWhat you will do in your role\nManage and administrate the corporate infrastructure windows servers and the environment that includes, (MS active directory, DNS (Domain name system), WSUS and DHCP (Dynamic host configuration protocol).\nOperate the corporate application that includes, SCCM (System center configuration manager) MS Data protection manager and the antivirus protection servers.\nMaintain the IP telephone system (Alcatel) for administration and troubleshooting.\nManage and Configure MS Office 365 (E-mail System Administration).\nConfigure network devices: Routers, Switches, Core Switches and Firewalls.\nEstablish security procedures of the internal network security.\nManage, control and secure internet access for corporate employees internally & externally in case of business need. \nManage the network external security access for company resources through VPNs.\nMonitor the troubleshooting communication lines problems among company branches.\nControl and manage the Wi-Fi access in the company.\nWhat you will bring to the role\nEducation\nBachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.\n4 - 6 years of experience in Technical Support\nLanguage Proficiency: English\nComputer Proficiency: MS Office / MCSE / CCNA /CCNP /Security skills \nTechnical Skills\nIT Service Desk & Technical Support Management\nWindows Operating Systems & Microsoft 365 Administration\nActive Directory, DNS & DHCP Administration\nNetwork Troubleshooting (LAN, WAN, Wi-Fi, VPN)\nEndpoint Management & Device Support\nIncident, Problem & Change Management\nITSM Tools (ServiceNow, ManageEngine, Jira, etc.)\nHardware & Software Troubleshooting\nCybersecurity Awareness & Endpoint Security\nRemote Support Tools & User Administration\nIT Asset & Inventory Management\nITIL Framework & Service Delivery Best Practices\nBehavioral Competencies\nLeadership & Team Development\nCustomer Focus\nProblem Solving & Decision Making\nDrive for Results\nCommunication Skills\nPlanning & Organizing\nCoaching & Mentoring\nStakeholder Management\nAccountability & Ownership\nAdaptability & Continuous Improvement","description_format":"text","description_chars":3083,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dairy Products","Soft Drinks"],"lifecycle":[{"event":"open","at":"2026-10-28T14:12:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/juhayna-team-leader-helpdesk","json_url":"https://alion.io/job/juhayna-team-leader-helpdesk.json","meta":{"generated_at":"2026-11-01T02:39:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4062,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3882410},"rest":"https://alion.io/mcp/rest/get_company?id=3882410"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjuhayna-team-leader-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjuhayna-team-leader-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjuhayna-team-leader-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/juhayna-team-leader-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjuhayna-team-leader-helpdesk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3400223}},{"tool":"search_jobs","arguments":{"company":"juhayna.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3400223},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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