{"id":56562,"url":"https://alion.io/job/juju-associate-linux-support-engineer","title":"Associate Linux Support Engineer","company":{"id":17888,"name":"Canonical","domain":"canonical.com","url":"https://alion.io/company/canonical","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":48,"open_postings":261,"ghost_share":0.946,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":81000,"period":"year","method":"global_role_seniority_cell","sample_n":1104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"Fine-tuning","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Perl","optional":false},{"name":"Ruby","optional":false},{"name":"Ubuntu","optional":false},{"name":"KVM","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2025-02-10T09:37:24Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-23T12:52:42Z","board_verified":true,"closed_at":null,"days_open":620,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":619},"description":"Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.\nThe company is founder led, profitable and growing.\nWe are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.\nWe regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role.\nLocation: This is a globally remote role.\nThe role entails\nWorking from your remote home office to provide technical support for employees.\nBeing available to take ownership of new cases via telephone, email and web\nActing as an internal customer advocate keeping them updated in a timely manner\nEnsuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.\nContributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers.\nDrafting and distributing technical notices for internal and external communication.\nPrioritising your work in order to accomplish the most important and urgent tasks first\nKeeping on learning as our products and services grow and evolve\nUnderstanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix\nMaintaining regular communication and information exchange with the rest of the team, locally and remotely\nIdentifying and suggesting any opportunities to provide a better service\nParticipating in a regular weekend working rotation\nWhat we are looking for in you\nExceptional academic track record from both high school and university\nUndergraduate degree in a technical subject or a compelling narrative about your alternative chosen path. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.\nConfidence to respectfully speak up, exchange feedback, and share ideas without hesitation\nTrack record of going above-and-beyond expectations to achieve outstanding results\nExperience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)\nKnowledge or basic hands-on experience on 2 or more of:\nLinux server administration\nProgramming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)\nNetworking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.) \nVirtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)\nAbility to learn quickly, thrive on change and handle the pressure of a customer facing job\nStrong written and verbal English communication skills\nAppreciative of diversity, polite and effective in a multi-cultural, multi-national organisation\nResult-oriented, with a personal drive to meet commitments \nAbility to travel internationally twice a year, for company events up to two weeks long\nNoting that we require and will perform a background check for this role.\nNice-to-have skills\nExperience supporting virtualized environments (KVM, Virtual Box, VMWare)\nExperience with other open-source desktop technologies\nActive contribution to open-source projects/forum/code\nWhat we offer colleagues\nWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.\nDistributed work environment with twice-yearly team sprints in person\nPersonal learning and development budget of USD 2,000 per year\nAnnual compensation review\nRecognition rewards\nAnnual holiday leave\nMaternity and paternity leave\nEmployee Assistance Programme\nOpportunity to travel to new locations to meet colleagues\nPriority Pass, and travel upgrades for long haul company events\nAbout Canonical\nCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.\nCanonical is an equal opportunity employer\nWe are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. 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