{"id":56566,"url":"https://alion.io/job/juju-cloud-support-engineer","title":"Cloud Support Engineer","company":{"id":17888,"name":"Canonical","domain":"canonical.com","url":"https://alion.io/company/canonical","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":48,"open_postings":261,"ghost_share":0.946,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"worldwide","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"KVM","optional":false},{"name":"Linux","optional":false},{"name":"OpenStack","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2020-11-19T19:48:12Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-10-23T12:52:42Z","board_verified":true,"closed_at":null,"days_open":2163,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":2163},"description":"Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.\nThe company is founder led, profitable and growing.\nWe are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.\nWhile our engineers regularly solve deeply interesting, complex technical problems - from triaging cloud environments to root-cause analysis on unseen Linux kernel crashes - this is fundamentally a role rooted in human connection. You will act as a trusted peer and technical guide to external engineering teams, translating intricate open-source challenges into clear, empathetic solutions. We are rapidly expanding and looking for brilliant problem solvers who are just as passionate about building strong, collaborative relationships with customers as they are about the next generation of Canonical solutions.\nLocation: This is a globally remote role.\nThe role entails\nEmpathetic Engagement: Partner directly with customers across remote sessions, ticketing,, and live conversations to deeply understand and resolve their technical roadblocks.\nCollaborative Problem Solving: Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction.\nTrue Ownership: Manage your support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably.\nUbuntu Lifecycle Guidance: Develop a rich understanding of the Ubuntu development process, empowering you to give customers clear, human context regarding timelines for engineering fixes.\nKnowledge Advocacy: Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community.\nOperational Reliability: Participate in a regular weekend working rotation to maintain seamless, high-touch continuity of care for our global partners.\nWhat are we looking for in you\nCommunication Excellence: Exceptional written and spoken English, with a natural ability to convey technical complexity clearly, warmly, and compellingly.\nThe Soft-Skill Edge: A genuine passion for helping people, paired with the emotional intelligence to navigate high-stakes technical situations with composure and empathy.\nAcademic Dedication: Exceptional academic track record from both high school and university.\nEducational Background: An undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path.\nDriven Mindset: A proven track record of going above-and-beyond expectations to deliver meaningful, outstanding results for teams or customers.\nLinux & Cloud Familiarity: Practical, hands-on experience supporting Linux systems, with an exposure to three or more of the following:\nVirtualization & Cloud: Using KVM or OpenStack.\nContainers: primarily Docker, LXD/LXC, or Kubernetes.\nStorage Ecosystems: Block, object, and network storage technologies.\nSystem Networking: Navigating bonding, firewalls, bridging, switching, or MTU tuning.\nAnalytical Curiosity: A strong troubleshooting mindset-the ability to look into stack traces or logs, identify OS/application-level bugs, and strategically guide the customer through next steps.\nDevelopment Fundamentals: Basic programming logic in any language to help parse code and collaborate effectively with Canonical Engineering teams.\nWhat we offer colleagues\nWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.\nDistributed work environment with twice-yearly team sprints in person\nPersonal learning and development budget of USD 2,000 per year\nAnnual compensation review\nRecognition rewards\nAnnual holiday leave\nMaternity and paternity leave\nEmployee Assistance Programme\nOpportunity to travel to new locations to meet colleagues\nPriority Pass, and travel upgrades for long haul company events\nAbout Canonical\nCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.\nCanonical is an equal opportunity employer\nWe are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.","description_format":"text","description_chars":6061,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Operating Systems","Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2020-11-19T19:48:12Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-23T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.143,"p_room":0.28,"age_days":2163,"expected_fill_days":2,"reasons":["conf:2","stale_co","velocity","ghost","win:tail","crowd:remote,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/juju-cloud-support-engineer","json_url":"https://alion.io/job/juju-cloud-support-engineer.json","meta":{"generated_at":"2026-10-23T13:11:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19656,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":17888},"rest":"https://alion.io/mcp/rest/get_company?id=17888"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjuju-cloud-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjuju-cloud-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjuju-cloud-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/juju-cloud-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjuju-cloud-support-engineer"}]}