{"id":56569,"url":"https://alion.io/job/juju-dedicated-linux-desktop-devices-support-engineer-singapore","title":"Dedicated Linux Desktop & Devices Support Engineer, Singapore","company":{"id":17888,"name":"Canonical","domain":"canonical.com","url":"https://alion.io/company/canonical","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"D","score":48,"open_postings":263,"ghost_share":0.943,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Fine-tuning","optional":false},{"name":"Linux","optional":false},{"name":"Ubuntu","optional":false}],"status":"live","first_seen_at":"2026-05-29T21:09:34Z","employer_posted_date":"2026-08-05","last_verified_at":"2026-11-01T16:05:47Z","board_verified":true,"closed_at":null,"days_open":155,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":155},"description":"Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.\nThe company is founder led, profitable and growing.\nThis is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical.\nYou will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.\nYour day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.\nLocation: Home-based in Singapore. \nThe role entails\nInvestigate issues reported by customers by researching and escalating issues \nWork to resolve complex customer problems related to Canonical’s portfolio of products.\nOwnership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.\nEngage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.\nParticipate in a regular weekend working rotation.\nContribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.\nUnderstanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.\nWhat are we looking for in you\nProfessional written and spoken English with excellent presentation skills\nExceptional academic track record from both high school and university\nUndergraduate degree in a technical subject or a compelling narrative about your alternative chosen path\nTrack record of going above-and-beyond expectations to achieve outstanding results\nExperience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)\nExperience with Linux integration with other environments (authentication/directory services, network file systems, etc.)\nTroubleshooting experience:Linux integration with other environments (authentication/directory services, network file systems, etc.).\nAbility to navigate effectively stack traces and logs, and advise on next steps.\nSolid understanding of OS and Application level bugs and when to escalate to the correct team.\n\nAbility to learn quickly, thrive on change and handle the pressure of a customer facing job\nProgramming fundamentals in any language.\nAbility to travel internationally twice a year for company events up to two weeks long\nExtensive Customer support experience is key:Customer needs are top priority.\nCommunicate professionally, emphatically, clearly and set the right expectations.\n\nWhat we offer colleagues\nWe consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.\nDistributed work environment with twice-yearly team sprints in person\nPersonal learning and development budget of USD 2,000 per year\nAnnual compensation review\nRecognition rewards\nAnnual holiday leave\nMaternity and paternity leave\nEmployee Assistance Programme\nOpportunity to travel to new locations to meet colleagues\nPriority Pass, and travel upgrades for long haul company events\nAbout Canonical\nCanonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.\nCanonical is an equal opportunity employer\nWe are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. 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