Enterprise Account Manager

Role Purpose:

Enterprise Account Managers ensure our largest customers maximize the value of using Jumio’s ID Verification products - helping them to eliminate identity fraud and onboard customers quickly and securely. There is also a significant commercial emphasis on achieving substantial revenue growth within these accounts by identifying new areas and use cases for our market-leading products.

Role Value:

Enterprise Account Managers are responsible for a major portion of Jumio’s revenue and play a critical role in managing our highest-value accounts. Balancing customer satisfaction with commercial objectives, this role directly impacts our revenue, customer retention, and EBITDA growth.

Example Responsibilities:

• Leading the overall long-term strategy and relationships across the assigned enterprise account portfolio.
• Achieving significant financial targets and growth across a range of large accounts in various industries.
• Work with management to define account strategies and identify opportunities for business expansion.
• Interact with clients to ensure high levels of customer satisfaction through a consultative approach.
• Develop and execute comprehensive account plans, consistently meeting and exceeding targets.
• Articulate compelling value propositions about Jumio’s services to drive client engagement and satisfaction.
• Work cross-functionally with Solution Engineering, Marketing, and Finance teams to maximize account growth and service excellence.
• Draft and present detailed business reports, providing insights and updates on account performance.
• Provide valuable feedback to Product and Marketing teams to continuously enhance our products and the value delivered to clients.

Experience and Qualifications:

• 8+ years experience as a SaaS Account Manager with a proven track record of managing key accounts and achieving revenue targets.
• Experience within the identity verification sector is a benefit.
• Strong retention and growth success within multi-million dollar accounts
• Positive attitude, team-oriented, and a self-starter who can work independently and collaboratively to achieve account goals and contribute to the organization’s success.
• Proven experience in managing high-value enterprise accounts with a focus on land and expand motions.
• Evidence to show ability to build deep relationships across existing an new use cases on a Global scale.
• Experience with Salesforce or similar CRM tools for managing accounts and tracking performance.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
• AI proficient.
• Professional, ambitious, determined, and results-oriented mindset.

Compensation:

• The hiring range for this position is from $133,801- $161,746. This represents the base salary, based on Jumio’s US national salary band for the role. Geographical adjustment is applied for tier 1 locations and more may be available based on your skills and experience. 
• This position also qualifies for uncapped sales commission. 
• Excellent benefits including medical and dental insurance health and wellness, peer recognition, flexible time off, and 401K match are also provided for all US employees.

Jumio Values:

IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation

Equal Opportunities:

Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses.

About Jumio:

Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders. 

Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we’re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others.

Applicant Data Privacy

We will only use your personal information in connection with Jumio’s application, recruitment, and hiring processes, as described in Jumio’s Applicant Privacy Notice. If you have any questions or comments, please send an email to [email protected].