{"id":3156702,"url":"https://alion.io/job/jumo-customer-operations-specialist-tz","title":"Customer Operations Specialist // TZ","company":{"id":57347,"name":"JUMO","domain":"jumo.world","url":"https://alion.io/company/jumo","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tanzania"],"countries":["TZ"],"hiring_countries":["TZ"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T12:53:27Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-01T01:13:10Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About this jobAs Customer Operations Specialist // TZ you will be accountable for effectively enabling all customer touchpoints and managing operational partner relationships, by delivering solutions to challenges and opportunities identified. This position will be based in Dar es Salaam, Tanzania and will report directly to the Customer Operations Lead & Customer Ops Specialist // KE.\nYou will\nProactively drive the operational efficiencies of the customer experience in line with company processes and agreed standards.\nIdentify and act on opportunities for continuous service improvement and to resolve any issues that may arise through gathering and understanding product feedback via customers, reporting and other initiatives such as research calls, focus groups and surveys.\nProvide support and monitor all partner customer touchpoints, including professional and effective training to all JUMO and Client Call Centre Agents on the use of our products and on resolving customer queries.\nBuild excellent internal and partner stakeholder relationships to ensure customer centricity in all decision making.\nProactively initiate and drive projects with the objective of improving customer experience metrics.\nObserve customer calls and extract key insights to prepare insightful reporting, including social media and operations trends, in order to enhance the overall customer experience.\nManage all customer escalations and support queries within SLA, by driving internal stakeholder resolution of these in the business.\nTrack and report on all technical incidents affecting customer experience, while engaging with internal technical teams to investigate, understand and resolve the root cause technical issues.\nAssist in managing and configuring internal customer support systems.\nSupport other functional departments by coordinating the integration of new Ecosystem Partners, Financial Service Providers or Products in the territory.\nBe required to work weekend shifts on occasion.\nYou will need\n\nA tertiary qualification in Operations or Business Administration.\nA minimum of 2 - 5 years in a Customer-centric role with a strong track record in relationship management, research & insights gathering, and reporting.\nExposure to a call centre environment.\nStrong relationship management & communication skills, specifically a strong language proficiency in English (both written and spoken). \nTo be customer & results oriented, proactive & an effective team player.\nTo have a high level of integrity.\nProject management skills and the ability to self-manage, multitask, prioritise, organise and manage time effectively.\nStrong reporting, analytical and logical skills.\nTo be creative, solution oriented and able to take initiative.\nTo be in a position to travel to Dar es Salaam to conduct weekly visits to the call centres, agents and partners.\nBonus if you have \n\nExperience within the IT, Telecoms and/or Fintech environments.\nKnowledge of Mobile Money and Technology / Financial platforms.\nAccess to your own vehicle.\nWe ask a lot of each other at JUMO, but we give a lot too. \nYou will love\n\nCollaborating with smart, engaging people in an inspiring work environment.\nWorking for impact.\nGrowing and learning continuously, with loads of encouragement and support.\nBoldly taking risks as we navigate new challenges.\nFlexible work practices enabling your best delivery.\nBeing autonomous and empowered to lead.\nRemote First\nYou will be based in Dar es Salaam, Tanzania. We operate a remote first working approach where working remotely is our default way of working. You have flexibility where to work from in the country you are hired in, as long as you have access to a reliable connection and are set up to work remotely.\nDiversity and Inclusion\n At JUMO, we firmly believe that diversity strengthens our teams. 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