{"id":1767101,"url":"https://alion.io/job/jumo-partner-operations-specialist","title":"Partner Operations Specialist","company":{"id":57347,"name":"JUMO","domain":"jumo.world","url":"https://alion.io/company/jumo","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"HiBob","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["South Africa"],"countries":["ZA"],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-09-01T12:36:59Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-13T01:48:07Z","board_verified":true,"closed_at":null,"days_open":41,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":41},"description":"About this jobAs a Partner Operations Specialist, you will be accountable for managing a standardised and scalable query management and partner touch point operating model which will provide JUMO’s partners with a professional and effective operational service across several geographical territories in Africa, with a specific focus on Banking partners. This position will report to the Customer and Partner Operations Manager.\nYou will\nManage partner logged issues and requests to ensure effective reporting, root cause issue resolution, and a trademark level of service.\nImplement a system that tracks re-occurring banking partner issues/requests and ensures cases are built to effectively fix the root cause and reduce the overall number of future queries.\nManage the reporting on all partner queries and ensure that the reporting is meaningful and results in focussed areas of development within the partner operations function.\nCollect, analyse and coordinate the partner operational requests across all shared services.\nHighlight any breaches in SLAs and drive the complete resolution with the different shared service teams. Escalate where necessary, track and report on internal inefficiency.\nMaintain and create user access on the partner portal and other partner-facing / internal operational systems.\nMonitor services, resolve incidents, fulfill requests, and carry out operational tasks.\nEnsure the documentation of team processes is created and updated to allow for a seamless onboarding experience for future partner operations specialists.\nEnsure knowledge documentation and knowledge transfer of the internal helpdesk systems and partner operations function.\nMeasure query performance & seek continuous improvement.\nLiaise with other shared services to ensure alignment & frictionless delivery.\nPrioritise & coordinate work with other shared service teams.\nYou will need\n\nAn undergraduate Degree or Diploma in a relevant field.\nA qualification in Operations Management is highly desirable.\nA minimum 3+ years in Operations preferably with exposure to the Financial Services sector.\nStrong working knowledge of helpdesk systems including Jira Service Desk.\nThe ability to understand banking principles and requirements.\nTo drive delivery of the highest standards within required timeframes.\nTo lead by example & the ability to self-manage and take ownership.\nStrong communication and relationship building skills.\nTo be a logical thinker with strong problem solving and process optimisation skills.\nThe ability to prioritise, consider the bigger picture and be flexible with regards to changing priorities.\nStrong Microsoft Office knowledge (i.e. Excel, etc.).\nWe ask a lot of each other at JUMO, but we give a lot too. \nYou will love\n\nCollaborating with smart, engaging people in an inspiring work environment.\nWorking for impact.\nGrowing and learning continuously, with loads of encouragement and support.\nBoldly taking risks as we navigate new challenges.\nFlexible work practices enabling your best delivery.\nBeing autonomous and empowered to lead.\nA stack of leading-edge technologies. \nRemote First\nYou will be based in South Africa. We operate a remote first working approach where working remotely is our default way of working. We have co-working spaces available in Cape Town for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from, as long as you have access to a reliable connection and are set up to work remotely.\n\nDiversity and Inclusion\nAt JUMO, we firmly believe that diversity strengthens our teams. We are dedicated to fostering an inclusive recruitment process that cultivates an environment where all individuals can be authentic, collaborate, and thrive.","description_format":"text","description_chars":3778,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","Consumer Loans & Pawnshops"],"lifecycle":[{"event":"open","at":"2026-10-03T14:18:05Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.61,"p_room":0.55,"age_days":40,"expected_fill_days":38,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/jumo-partner-operations-specialist","json_url":"https://alion.io/job/jumo-partner-operations-specialist.json","meta":{"generated_at":"2026-10-13T03:56:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":57347},"rest":"https://alion.io/mcp/rest/get_company?id=57347"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjumo-partner-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjumo-partner-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjumo-partner-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jumo-partner-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjumo-partner-operations-specialist"}]}