{"id":3291146,"url":"https://alion.io/job/jump-customer-care-agent","title":"Customer Care Agent","company":{"id":2484160,"name":"Jump","domain":"join-jump.com","url":"https://alion.io/company/join-jump","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bordeaux, France","Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":108},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T14:41:29Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T05:03:52Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Rejoins Jump, une entreprise innovante dans le domaine de la technologie. En tant que Customer Support Agent, tu seras en première ligne pour aider nos utilisateurs à résoudre leurs problèmes et à comprendre nos fonctionnalités. Tu travailleras en étroite collaboration avec nos équipes internes pour améliorer continuellement notre service client.\nMissions\nFournir un support de première ligne aux utilisateurs de Jump via des canaux de communication variés.\nRépondre aux questions des clients concernant les fonctionnalités de Jump, les problèmes techniques et les questions liées à la paie.\nIdentifier et signaler les tendances et les problèmes récurrents aux équipes internes pour une résolution proactive.\nProfil recherché\n* Tu as une première expérience dans un rôle de support client, de préférence dans un environnement technologique ou de logiciel.* Tu as une bonne connaissance des sujets de paie, y compris les réglementations locales et les meilleures pratiques.\n* Tu as une bonne capacité à expliquer des concepts complexes de manière claire et concise, adaptée au niveau de compréhension du client.\n* Tu as d’excellentes compétences en communication écrite et verbale, avec une emphase particulière sur l'empathie et la patience.\n* Tu as de fortes compétences en résolution de problèmes, avec une capacité démontrée à identifier les problèmes et à proposer des solutions efficaces.\n* Tu as une bonne capacité à travailler de manière autonome tout en collaborant étroitement avec les membres de l'équipe.","description_format":"text","description_chars":1517,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Employer of Record & PEO","Payroll Services"],"lifecycle":[{"event":"open","at":"2026-10-26T20:04:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:0","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/jump-customer-care-agent","json_url":"https://alion.io/job/jump-customer-care-agent.json","meta":{"generated_at":"2026-10-27T07:19:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2484160},"rest":"https://alion.io/mcp/rest/get_company?id=2484160"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjump-customer-care-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjump-customer-care-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjump-customer-care-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jump-customer-care-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjump-customer-care-agent"}]}