{"id":1205227,"url":"https://alion.io/job/jump-product-specialist","title":"Product Specialist","company":{"id":24584,"name":"Jump","domain":"jump.ai","url":"https://alion.io/company/jump","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":11,"ghost_share":0,"stale_share":0.455,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Draper, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"Intercom","optional":false},{"name":"Snowflake","optional":false},{"name":"Zoom","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:10:14Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-29T02:49:44Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":4},"description":"Title - Product Specialist\nReports To - Som Ameri (Product Specialist Manager)\nLocation - Draper, UT\nHybrid - 4 days in office, 1 day remote\nAbout the Role\nBecome a trusted expert on all things Jump, relied on by Jump customers and prospects. Help manage Jump’s customer support desk, responding quickly and competently to financial advisors’ questions, issues, and requests. Keep track of pending customer issues, and keep customers up-to-date on the status of those issues. Contribute wherever needed. Jump is a customer-experience-obsessed company, so this is a very important role on the team.\nHelp manage the high-velocity, high-volume Jump Help Desk - a chat interface powered by Intercom.\n\nServe as a representative of Jump by responding quickly and professionally to our customers’ requests. (Our customers are financial advisors.)\n\nDebug and resolve some customer issues live over Zoom calls.\n\nLeave our customers feeling delighted with your interactions.\n\nBe a Jump expert and constantly educate users on how to get the most out of Jump’s features.\n\nNote customers’ feature requests and recurring issues, and highlight those for the product and engineering teams.\n\nHelp establish Jump as the category leader, trusted and loved by customers.\n\nHelp build Jump into a career-making, exceptional place to work.\n\nAbout You\nYou are a top-5% writer + verbal communicator - clear, professional, and quick.\n\nYou learn and work quickly and independently.\n\nYou are meticulous, detail-oriented, and great at multi-tasking.\n\nYou are a relationship builder, and a professional and personable ambassador of any brand you represent.\n\nYou are responsible and take accountability.\n\nYou are comfortable using technical interfaces, and good at thinking methodically about why something might not be working, though you do not need to know anything about computer programming, math, or AI.\n\nYou understand what it means to work at an early-stage tech company and are excited about the related opportunities and challenges.\n\nYou are excited by the prospect of helping financial advisors leverage cutting-edge AI.\n\nWhat You’ve Done\nYou were a high-performing student in high school and college. (College degree required.)\n\nHelpful if you have 1-5 years of professional experience, preferably in a customer-facing role in tech, though we do also hire new college grads.\n\nAbout Jump\nJump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows. Jump’s product is expanding to include many other advisor workflows, as well as into other finserv verticals.\nJump leads its category in market share, customer satisfaction, and analyst rankings, and has grown rapidly. Jump customers include leading independent broker dealers such as LPL, Osaic, Raymond James, and Cetera, and leading RIAs including Focus Financial, Merit, Savant, Allworth, Sanctuary Wealth, Integrated Partners, and more.\nJump was launched in 2023 by repeat entrepreneurs and is led by a team with backgrounds from Harvard, Stanford, Google, Snowflake, Bill.com, JPMorgan, Fidelity, Bain, Bain Capital Ventures, Auditboard, Nitrogen, and eMoney.\nJump is a Series A company backed by top venture capital firms and industry strategics including Battery, Sorenson, Pelion, and Citi.\nJump’s team values are High Velocity, World Class, and Direct + Kind + No Drama.\nPlease consider joining us in our work to transform the client and advisor / rep experience in financial services by delivering cutting edge, practical, compliant AI technology to help those who help safeguard the financial future of everyday people everywhere\nRemote restrictions\nMust be a resident of United States\n\nCompensation & Benefits\n$65,000-$80,000\n\nEquity\n\nFlexible PTO\n\n$500 WFH Stipend\n\nMedical: $0 premium health plan for your family\n\nAncillary Benefits: Dental, Vision, Life, Disability, Indemnity, etc.\n\nTax Savings: 401k, HSA, FSA, Dependent Care FSA, Commuter, etc.\n\nLaptop + $500 budget for workspace setup\n\nPaid Parental Leave: 2-4 weeks non-birthing, 6-16 weeks birthing, depending on tenure.\n\nEqual Opportunity Employer\nJump is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.","description_format":"text","description_chars":4337,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","AI Agents","Financial AI"],"lifecycle":[{"event":"open","at":"2026-09-24T23:18:43Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/jump-product-specialist","json_url":"https://alion.io/job/jump-product-specialist.json","meta":{"generated_at":"2026-09-29T04:55:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4778,"day_limit":5000,"remaining_today":222,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}