{"id":3666048,"url":"https://alion.io/job/jump-tech-touch-account-manager","title":"Tech Touch Account Manager","company":{"id":24584,"name":"Jump","domain":"jump.ai","url":"https://alion.io/company/jump","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":8,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":84000,"max":102000,"currency":"USD","period":"year","gross":null,"usd_annual":102000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Salesforce","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-11-03T04:21:15Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T11:35:44Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Tech Touch Account Manager\nLocation: Remote / Draper, UT Hybrid\nTeam: Velocity Account Management\nReports to: Manager, Velocity Account Management\nCompensation: $84,000-$102,000 OTE | 75/25 base/variable split (Base range: $63,000-$76,500)\nRole type: Full-time\nAbout the Role\nThe Tech Touch Account Manager is the first dedicated owner of Jump’s Tech Touch (scaled, low-touch) segment: thousands of small RIA accounts served mostly through automation. You own the human side of that motion. You save at-risk accounts, answer replies to automated outreach, and turn engaged customers into expansion. Automation handles the outreach. You step in where a person changes the outcome.\nThis is a quota-carrying role for someone who likes numbers. The segment sees roughly 500 renewals and about 95 at-risk accounts each month, so you’ll work a high-volume queue where speed, judgment, and clean data matter. Keeping this segment scaled is the point of the role. It is not a high-touch model for the whole book.\nWhat You’ll Own\nSaves and Retention\nOwn save rate and GRR for the Tech Touch segment\n\nHandle cancellation, non-renewal, and downsize requests quickly, with a clear read on the customer’s reason and the right offer (seat reduction, pause, adoption help, or a plan change)\n\nLog every case in Salesforce and track churn reasons so product, CX, and leadership see what is driving losses\n\nAutomation and Reply Handling\nField replies to automated outreach: renewal touches, onboarding and adoption nurtures, and expansion campaigns\n\nMonitor automated sequences and flag what to fix when reply, save, or expansion rates drop\n\nHelp improve messaging and triggers using what you hear from customers\n\nExpansion\nWork a target list of expansion accounts, such as accounts near plan thresholds and multi-advisor firms on a single seat\n\nOwn NRR and expansion for the segment, and maintain clean pipeline and accurate forecasting in Salesforce\n\nCommercial Requests\nHandle commercial questions from Intercom: billing, pricing, seat changes, and contract terms\n\nPartner with CX, Billing, and RevOps so customers get one clear answer\n\nAbout You\nYou are commercially wired: you can turn a cancellation request into a conversation\n\nYou are fast and organized, and you work a queue without letting accounts or replies sit\n\nYou prioritize with data and signals, not gut feel\n\nYou write short, clear, specific messages\n\nYou use AI and automation tools daily and look for ways to cover more accounts without more headcount\n\nYou are comfortable with ambiguity. You’ll be building this role as you do it\n\nWhat You’ve Done\n1-3 years in account management, customer success, support, or sales at a B2B SaaS company\n\nWorked a high-volume, low-touch book, ideally with save, retention, or expansion targets\n\nHandled cancellation or churn-prevention conversations with measurable results\n\nUsed Salesforce or a comparable CRM to manage pipeline and forecast accurately\n\nUsed automation, sequencing, or AI tools (such as Intercom or Nooks) to improve efficiency\n\nBonus: Experience in fintech, wealthtech, or financial services; familiarity with RIAs\n\nCompensation and Benefits\nCompensation: $84,000-$102,000 OTE | 75/25 base/variable split (Base range: $63,000-$76,500)\n\nMedical, dental, vision benefits\n\n401k available\n\nAbout Jump\nJump’s mission is to empower financial advisors and their clients to thrive in the age of AI. Jump’s primary product is an AI assistant helping financial advisors with their client meeting cycle and other workflows. Jump’s product is expanding to include many other advisor workflows, as well as into other finserv verticals.\nJump leads its category in market share and customer satisfaction, serving industry giants like LPL, Osaic, Raymond James, and Cetera. Backed by Battery, Sorenson, and Citi, Jump is led by a world-class team from Google, Snowflake, and JPMorgan.","description_format":"text","description_chars":3875,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Software & Embedded Finance","AI Agents","Financial AI"],"lifecycle":[{"event":"open","at":"2026-11-03T06:28:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 83 · green card filings: 43","filings_12m":83,"filings_prev_12m":58,"green_card_filings_12m":43,"median_offered_wage_usd":218373,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":102000,"is_top_pay":true},"html_url":"https://alion.io/job/jump-tech-touch-account-manager","json_url":"https://alion.io/job/jump-tech-touch-account-manager.json","meta":{"generated_at":"2026-11-04T13:18:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20142,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":24584},"rest":"https://alion.io/mcp/rest/get_company?id=24584"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjump-tech-touch-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjump-tech-touch-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjump-tech-touch-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jump-tech-touch-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjump-tech-touch-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3666048}},{"tool":"search_jobs","arguments":{"company":"jump.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3666048},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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