Escalations Engineer - Turkiye
Confirmed on the employer's own hiring board on Oct 5, 2026. First seen by Alion on Sep 29, 2026. JumpCloud scores B on the Alion truth index.
What you’ll be doing:
Perform in-depth troubleshooting on issues impacting our customers both internally and externally
Developing our internal SaaS application focused on providing critical customer data to our CSE, CSM, TAM, Sales and Finance teams
Provide support for all Product and Engineering teams
Serve as Incident Manager in facilitating the quick resolution of issues
Work with internal stakeholders in solving support inquiries
Monitor alerts and on call channels for activity
Participate in an on-call rotation, expected after your first 6 months of onboarding
Inject yourself in ongoing issues or discussions which you have knowledge to expedite
We’re looking for:
Strong SQL skills, and experience working with complex schemas, as well as NoSQL DB such as MongoDB, Cassandra, etc.
Experience programming in Java, Python, or Go
Experience with logging solutions such as or Datadog or ELK
Working knowledge of APIs, and SDKs
Comfortable using AI-assisted tools (e.g. coding assistants, LLM-based agents) in day-to-day engineering work - troubleshooting, writing and reviewing code, querying data, and accelerating investigation of complex issues
Experience with administering Mac, Linux, and Windows devices preferred
Experience with device management tools such as Microsoft Active Directory or Apple MDM preferred
Knowledge of Radius, and LDAP is a plus
Strong written and verbal communication skills, with the ability to coordinate incidents and communicate impact clearly to customers, management, and internal stakeholders
Strong team player - This role is both Agile and interrupt driven, and we’re a team that’s constantly working together to solve complex problems