{"id":1487900,"url":"https://alion.io/job/jumpcloud-implementation-consultant-brazil","title":"Implementation Consultant - Brazil","company":{"id":2492,"name":"JumpCloud","domain":"jumpcloud.com","url":"https://alion.io/company/jump-cloud","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":79,"open_postings":6,"ghost_share":0,"stale_share":0.833,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":["BR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LDAP","optional":false}],"status":"live","first_seen_at":"2026-09-29T19:34:27Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-11T00:20:18Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About the role:\nAs an Implementation Consultant, you will guide our direct customers and partner organizations through scalable implementation and onboarding project plans. Reporting to the Senior Manager of Solutions Architects, you will act as a dedicated technology specialist who loves the challenge of consulting, planning, and assisting with all sizes of platform rollouts. You will leverage your technical background in identity and access management to ensure smooth product transitions, directly driving customer satisfaction, meeting strict implementation SLAs, and increasing the overall adoption and utilization of the JumpCloud platform.\nMajor Performance Objectives (KPOs):\nMeet Implementation SLAs: Consistently meet or exceed all Service Level Agreements (SLAs) associated with customer implementations, ensuring timely rollouts and resolutions to technical onboarding issues via email or remote web sessions.\n\nIncrease Platform Adoption & Utilization: Drive a measurable increase in the adoption and utilization of the JumpCloud platform by ensuring successful knowledge transfer and demonstrating the full value of the product to technical audiences.\n\nAchieve Strong Customer Satisfaction: Maintain high customer satisfaction (CSAT) ratings throughout the onboarding phase by providing excellent project and account management, regular follow-ups, and 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