{"id":1871955,"url":"https://alion.io/job/juna-customer-success-manager","title":"Customer Success Manager","company":{"id":2651823,"name":"JUNA","domain":"juna.com","url":"https://alion.io/company/juna-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-01T15:46:05Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-13T16:59:33Z","board_verified":true,"closed_at":null,"days_open":73,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":73},"description":"Your mission\nAs JUNA's Customer Success Manager, you'll own the customer journey from the moment a deal is signed through successful deployment, ongoing operations, expansion and renewal. Reporting to our Head of Sales, you'll be turning signed deals into successful, long-term partnerships.Post-sales Delivery\nOnce a deal is signed, you'll take ownership of bringing it successfully into operation. You'll coordinate the handover from Sales and ensure shippers, carriers and internal teams stay aligned throughout ramp-up.\nLead the handover from Sales into implementation and establish clear ownership, milestones and next steps. \nCoordinate carrier onboarding.\nCoordinate vehicle and charging deployment together with Operations.\nTrack operational integration, timelines, dependencies and deployment milestones.\nAct as the central point of contact during project ramp-up and maintain clear customer communication.\nIdentify operational issues early and drive them to resolution with the relevant internal teams.\nRun quality checks and ensure the project performs against the agreed operational and commercial plan.\nCustomer Success - Upsell & RenewalYour responsibility does not end once trucks are deployed. You'll own the ongoing customer relationship, make sure projects continue to deliver value and turn successful deployments into larger, long-term partnerships.\nManage ongoing customer relationships and regular business reviews. \nMonitor operational performance, customer satisfaction and project success. \nIdentify opportunities to expand into additional trucks. \nDevelop expansion opportunities together with Sales and Commercial Strategy. \nOwn the renewal process and proactively manage upcoming contract decisions. \nBring customer feedback back into JUNA to continuously improve our product and service. \nWhat that looks like\nIn the beginning (0-6 months): \nRamp Up Quickly: Build a deep understanding of JUNA's product, customers, carrier setup, operational processes and commercial model. \nOwn the Handover: Take clear ownership of customers once a deal has been signed and lead projects from contract signature to successful deployment. \nBuild Relationships: Become a trusted point of contact for shippers, carriers and JUNA's internal teams. \n Create Structure: Establish clear project tracking, customer communication and success reviews across your accounts. \nLooking ahead (6 months-1 year): End-to-End Owner: Independently manage a portfolio of customers from onboarding through renewal. \nGrow Accounts: Systematically identify and convert opportunities for additional trucks, lanes and locations.\nDrive Retention: Build strong customer relationships and proactively manage renewals.\nScale Customer Success: Develop repeatable processes, reporting and best practices that allow JUNA to manage a growing customer base without compromising quality.\nYour profile\nWhat you bring:Experience in Customer Success, Account Management, Project Management, Operations or a comparable customer-facing role. \nStrong experience managing complex projects with multiple internal and external stakeholders.\nA combination of operational and commercial thinking - you care both about whether a project works and whether the customer relationship grows.\nConfidence working directly with customers and senior stakeholders.\nStrong analytical skills and comfort working with operational and commercial performance data.\nProfessional fluency in English & German required.\nWho you are:Customer obsessed: You understand customer success and take ownership of achieving it. \nStructured and reliable: You keep complex projects moving and details under control.\nProactive: You identify risks and opportunities early and act on them.\nCommercially minded: You naturally look for opportunities to deepen and grow successful customer relationships.\nHands-on: You are comfortable moving between strategic customer conversations and detailed operational problem-solving.\nCollaborative: You align Sales, Operations, Commercial Strategy, carriers and customers without relying on formal authority. \nOwnership driven: Once a customer is handed over to you, you treat their success as your responsibility. \nBonus points if you have: French, Polish and/or Dutch languages skills.\nExperience in logistics, transportation, fleet management, mobility or electric vehicles. \nExperience working with enterprise or business-to-business customers.\nExperience managing contract renewals and account expansion.\nWhy us?\nLeadership and Innovation: Work with a pioneering team dedicated to transforming road logistics and contributing to a sustainable future.Autonomy and Impact: We value innovation and give you the freedom to grow in our team and make a significant impact.\nSustainability: Join a company where your work directly contributes to reducing carbon emissions in logistics.\nBenefits: Join a great team in our dog-friendly, hybrid work model with an office located at the heart of Kreuzberg, where you'll enjoy a relaxed, no-micromanagement culture, regular company events, access to Urban Sports Club and L&D budget, and an office stocked with snacks and drinks to keep you energized.\nOur Company Values\nDriven by impact, not activity\nCollaboration drives the core\nDon’t just do it, own it\nWe think outside the truck\nThe customer in the driver's seat\nAt JUNA, we value authenticity, humility, and potential - so even if you don't check every box, we encourage you to apply. We know that diverse backgrounds, perspectives, and experiences are what drive true innovation.\nIf you require accommodation during the hiring process, please don't hesitate to reach out to . Please only contact this email for accommodation purposes.","description_format":"text","description_chars":5734,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"Dutch","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Company events","Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T21:29:40Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.406,"p_room":0.28,"age_days":71,"expected_fill_days":26,"reasons":["conf:10","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/juna-customer-success-manager","json_url":"https://alion.io/job/juna-customer-success-manager.json","meta":{"generated_at":"2026-11-13T18:44:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37462,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2651823},"rest":"https://alion.io/mcp/rest/get_company?id=2651823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjuna-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjuna-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjuna-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/juna-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjuna-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1871955}},{"tool":"search_jobs","arguments":{"company":"juna.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1871955},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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