{"id":4244898,"url":"https://alion.io/job/juna-operations-manager-mfd","title":"Operations Manager (m/f/d)","company":{"id":2651823,"name":"JUNA","domain":"juna.com","url":"https://alion.io/company/juna-com","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":null},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-11-13T12:14:56Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T16:59:33Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your mission\nThis is a full-time hybrid role based in Berlin for an Operations Manager (m/f/d). As part of our Operations team and reporting to our Head of Operations, you will support the day-to-day running of our e-truck fleet across Europe. You will coordinate vehicle handovers, workshop appointments and customer requests, advise customers on truck specifications, support procurement and pricing, keep operational processes running smoothly, and help improve them over time. This role is ideal for someone with a strong truck background who enjoys hands-on operational work and wants to grow in a fast-moving, sustainability-driven environment.\nYour Mission with Us\nSupport the daily operations of our e-truck fleet.\nHandle customer inquiries and operational issues promptly and reliably.\nAdvise customers on truck specifications and help them find the right vehicle configuration for their use case (e.g. body type, axle configuration, weights and payload, range and charging).\nCoordinate with customers' dispatch teams and workshop partners on schedules, repairs and vehicle availability.\nSupport procurement: obtain and compare quotes from workshops, suppliers and service providers, and help prepare purchasing decisions for vehicles, bodies, equipment and services.\nTake care of administrative tasks related to operations (e.g. documentation, tracking, reporting).\nHelp document and update operational processes and contribute ideas for improvements.\nCollaborate with colleagues across Operations, Sales and Finance, as well as our teams in other European markets.\nHow We Measure SuccessVehicle availability and smooth handovers across our customer fleet.\nResponse and resolution times for customer requests and operational issues.\nQuality and adoption of documented operational processes.\nWhat That Looks Like\nIn the beginning (0-6 months):\nRamp Up Quickly:Build a solid understanding of our fleet, vehicle specifications, customers, workshop partners and operational processes.\nRun Daily Operations:Take ownership of vehicle handovers, workshop appointments and customer requests, and become a reliable point of contact for our customers' dispatch teams.\nAdvise Customers:Help customers find the right vehicle configuration for their use case with confidence.\nSupport Sales:Obtain and compare your first quotes and help prepare purchasing decisions.\n Looking ahead (6-12 months): Own Your Processes:Independently manage key operational processes end to end.\nBecome the Truck Expert:Be the go-to person for vehicle specifications, internally and for customers.\nImprove How We Work:Document and improve our operational processes and bring in ideas that make day-to-day operations more efficient.\nHelp Us Scale:Support our operations as we grow with customers across European markets.\nYour profile\n What you bring:Bachelor's degree in Business Administration, Logistics, Operations Management or a related field, a comparable technical qualification (e.g. commercial vehicle technician or master craftsperson) or equivalent practical experience.\nAt least 2 years of experience in the truck or commercial vehicle industry, e.g. in fleet management, truck sales, at a dealer, manufacturer or workshop.\nStrong technical understanding of trucks (N3): you can specify vehicles (chassis, axle configurations, bodies, weights and payloads, equipment) and confidently advise customers on them.\nAnalytical mindset, confidence with numbers and good Excel skills.\nBusiness-fluent German (C2), as you'll work daily with dispatch teams, workshops and customers in Germany; fluent English.\nWillingness to travel occasionally within Europe.\nAbility to work from our Berlin office as part of our hybrid model.\nWho you are:\nHands-on:You get operational tasks done efficiently and don't shy away from solving problems.\nOrganized:You keep track of many moving parts at once and follow established processes reliably.\nCustomer-focused:You communicate clearly with customers and internal teams and follow through on what you promise.\nImprovement-minded:You enjoy structured ways of working and spotting where processes can get better.\nIndependent team player:You work well on your own and as part of a team.\nSustainability-driven:You're excited about innovation and the shift to electric trucks.\n Bonus points if you have: Experience with electric trucks.\nItalian, French, Polish or Dutch language skills.\nExperience with procurement or workshop coordination for commercial vehicles.\nWhy us?\n30 vacation days per year\nA dog-friendly office in the heart of Kreuzberg, with a hybrid work model\n€50 per month to use for Urban Sports Club or as a voucher of your choice, plus a 500 € learning & development (L&D) budget\nHiring Process\nStep 1: Screening & Culture Fit (30 min, video call) with Mikaela from Culture & Communications\nStep 2: Interview (45 min, video call) with our Head of Operations\nStep 3: Case Study (60 min, in person at our Berlin office): you present your solution to a case study\nStep 4: Offer: if it's a match on both sides, we'll make you an offer","description_format":"text","description_chars":5055,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"Dutch","level":"All levels","optional":false},{"language":"Italian","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":false},{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EV Charging","Road Transport"],"lifecycle":[{"event":"open","at":"2026-11-13T12:28:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring 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