{"id":98836,"url":"https://alion.io/job/junction-product-engineer-support","title":"Product Engineer, Support","company":{"id":4656,"name":"Junction","domain":"junction.com","url":"https://alion.io/company/junction","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Backend","role_family":"Backend","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-5 – UTC+0","utc_offset_min":-5,"utc_offset_max":0},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":90000,"max":130000,"currency":"USD","period":"year","gross":null,"usd_annual":130000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-08-06T15:10:04Z","employer_posted_date":"2026-08-06","last_verified_at":"2026-10-24T03:14:59Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Healthcare is in crisis and the people behind the results deserve better. With more and more data coming from wearables, lab tests, and patient-doctor interactions, we’re entering an era where data is abundant.\nJunction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.\nIf you're passionate about how technology can supercharge healthcare, you’ll fit right in.\nBacked by Creandum, Point Nine, 20VC, YC, and leading angels, we’re working to solve one of the biggest challenges of our time: making healthcare personalized, proactive, and affordable. We’re already connecting millions and scaling fast.\nShort on time?\nWho you are: A support-first, customer-driven problem solver with strong technical instincts\n\nSalary: $90K - $130K + equity (based on experience and location)\n\nTime zone: Eastern Time Zone\n\nWhy we need this role\nJunction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break.\nCustomer obsessed: You like helping people unblock real problems\n\nTechnical at the core: You’re comfortable reading code and navigating logs\n\nSupport-minded: You see support as a craft, not a stepping stone\n\nImpact-focused: You care about getting to the real root of a problem, not just the quickest workaround.\n\nThis role is for an engineer who loves working directly with customers, investigating complex escalations, and delivering solutions that unblock customers.\nWho you’ll be working with\nEliot, Customer Support Lead - your manager and partner in building world-class support\n\nAndy, Product Engineer (Support) - your peer, working daily in code and logs\n\nThe wider engineering, product, sales and ops teams - we’re ~35 people, flat and collaborative\n\nYou’ll sit at the centre of how the company operates.\nWhat you’ll be doing day to day\nInvestigate and diagnose technical issues\n\nTrace issues through logs and our services\n\nUnderstand and reproduce errors to find the root cause\n\nShare clear updates with customers and engineers\n\nThink like an engineer, act like a support specialist\n\nRead code to spot where things break\n\nUse AI tools to speed up debugging\n\nMake small fixes when appropriate, and escalate when needed\n\nDeliver a great customer experience\n\nWork with users from senior engineers to non-technical operators\n\nAdjust your communication based on the audience\n\nRespond quickly with accurate, thoughtful answers\n\nImprove our documentation, tooling & processes\n\nWrite clear docs that reduce repeat questions\n\nBuild small tools or scripts to speed up your workflow\n\nFlag recurring issues and suggest improvements\n\nWho you are\nWe're especially interested in candidates with an engineering background who've moved into a support or customer-facing technical role.\nYou genuinely enjoy helping people. Unblocking customers gives you energy - support is something you take pride in.\n\nYou’re mission-driven. Building technology that improves healthcare matters to you.\n\nYou’re a technical problem solver. You like digging into complex issues, tracing through systems and thinking on your feet.\n\nYou’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.\n\nYou communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.\n\nYou’re comfortable with code. You’ve spent a couple of years writing or debugging Python and can work through unfamiliar codebases confidently.\n\nHow you’ll get to know us\nInitial call - 30 minutes with Lyn, Technical Recruiter\n\nBehavioural and Technical interview - 60 minutes with Eliot and Andy\n\nTechnical interview (live debugging pair programming) - 60 minutes with one of our Engineers\n\nPaid trial day - learn what it would be like to work here and meet the rest of the team\n\nWhat is the current compensation package\n$90K - $130K\n\nYour salary is dependent on your location and experience level\n\nEquity (extended exercise post 2 years of employment)\n\nCompany and team offsites\n\nMonthly learning budget of $150 for personal development and productivity\n\n$100 monthly wellness budget\n\nFlexible, remote-first working, including $1K for home office equipment\n\nCoworking budget\n\n36 days paid time off (including bank holidays)\n\nPremium healthcare coverage\n\n4% monthly contribution to pension/401k\n\nYearly blood test on us\n\nEnhanced parental, foster, and adoption leave\n\nImportant details before applying:\nWe only hire folks physically based in GMT and EST timezones\n\nWe do not sponsor visas right now given our stage","description_format":"text","description_chars":4788,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Medical Laboratories","Health Data & Interoperability"],"lifecycle":[{"event":"open","at":"2026-08-30T18:02:30Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.2,"p_room":0.28,"age_days":77,"expected_fill_days":9,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":130000,"is_top_pay":false},"html_url":"https://alion.io/job/junction-product-engineer-support","json_url":"https://alion.io/job/junction-product-engineer-support.json","meta":{"generated_at":"2026-10-24T05:51:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4656},"rest":"https://alion.io/mcp/rest/get_company?id=4656"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjunction-product-engineer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjunction-product-engineer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjunction-product-engineer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/junction-product-engineer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjunction-product-engineer-support"}]}