{"id":1730609,"url":"https://alion.io/job/juneshine-e-commerce-fulfillment-specialist","title":"E-Commerce Fulfillment Specialist","company":{"id":680093,"name":"JuneShine","domain":"juneshine.com","url":"https://alion.io/company/juneshine","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":null,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false}],"status":"closed","first_seen_at":"2026-09-30T18:45:10Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-30T20:02:01Z","board_verified":false,"closed_at":"2026-10-30T20:02:01Z","days_open":30,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":30},"description":"What You'll Do:\nThis is the role that gets every online order to the customer's door, accurately and on time. As an E-Commerce Fulfillment Specialist, you'll report to the Sr. Logistics Manager and manage our 3PL partners day-to-day. You'll also be the operational link between our New Product Innovation (NPI) team and Direct-to-Consumer (DTC) fulfillment as we launch new products and grow direct-to-consumer across our brands.\nResponsibilities:\nManage the day-to-day relationship with our 3PL partners, including leading the weekly meeting with their customer experience team to troubleshoot open issues, make operational decisions, and hold partners accountable\nMonitor daily DTC order flow across 3PL nodes so orders are picked, packed, and shipped within SLA\nTrack and resolve fulfillment exceptions, including backorders, mis-picks, damaged inventory, and shipping delays, with 3PL contacts; determine appropriate next steps and issue and track billbacks up to $50,000.00 when appropriate\nTrack and maintain inbound shipments and inventory levels across fulfillment nodes, including product SKUs and packaging/merch (boxes, glassware, mugs, stickers), allocation to each node, and reconciliation against 3PL reporting. Use live DTC activity and incoming inventory to flag shortages, risks, and real-time needs across teams\nCoordinate fulfillment readiness for new product launches, including new SKU setup, packaging specs, and 3PL onboarding ahead of launch, onboarding of new items and promotions, and test order execution. Provide the operational green light once fulfillment requirements are complete.\nSupport kitting and bundle fulfillment by confirming component availability, communicating assembly instructions to 3PLs, and creating supporting SOPs\nSupport Procurement in vetting packout options for cost-effectiveness, including working with Stord procurement on box sourcing and test shipments\nCoordinate the weekly allocation call with Marketing and drive operational next steps. Partner with Sr Logistics Manager and Demand Planning on allocation decisions using live DTC actuals and current inventory needs.\nPartner with Customer Service to resolve order-level issues, including wrong items, late deliveries, lost packages, damages, and mis-ships; determine operational next steps and communicate directly with Stord\nPartner with Logistics, Marketing, and Demand Planning to provide fulfillment inputs and execute on priorities, including peak-season and promotional volume planning\nReport fulfillment performance, including on-time ship rate, error rate, cost per order, damages, and mis-ships on a regular cadence, including a monthly audit of 3PL issues and findings\nAnalyze recurring fulfillment issues, determine corrective actions, and recommend process improvements\nMaintain existing fulfillment SOPs and create new SOPs as processes change and the business grows\nMake day-to-day DTC fulfillment decisions with 3PL partners, including resolving exceptions, adjusting execution within established parameters, and recommending or implementing process changes as appropriate\nPerform other related duties, responsibilities, and special projects as assigned based on business needs and organizational priorities\nMust Haves:\n21 years of age or older at the time of application\n4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain\nExperience working directly with 3PL partners in a DTC or e-commerce environment; any product category is acceptable\nHands-on experience with a WMS or 3PL portal and a DTC order management platform (e.g., Shopify)\nWorking proficiency in Excel or Google Sheets (lookups, pivot tables, basic reporting)\nAvailability to respond to urgent business matters outside standard business hours when necessary\nNice to Haves:\nFulfillment experience in beverage, CPG, or regulated products (alcohol, THC/hemp-derived)\nExperience managing kitting or bundle SKUs\nExperience supporting both DTC and wholesale fulfillment channels\nCompensation, Perks + Benefits:\nCompensation:\n$78,000-$88,000.00 per year\nThe final offer will be based on several factors, including experience, skills, location, and overall expertise\nPerks + Benefits:\nUnlimited Paid Time Off\nPaid sick leave in accordance with state and local laws\nHealthcare coverage: up to 90% company contribution for employees and 25% for dependents\nVoluntary vision, dental, and accidental plans\n401(k) with up to 4% company match, free financial coaching, student loan match support, and 529 education savings accounts\n12 weeks of paid Equal Parental Leave, $500 Baby Bonding Bucks, and a sustainable baby gift\nDedicated parental leave support, including a personalized dashboard, full pay transparency, and a specialist to handle every logistical detail so you can focus on your family\nProduct and soft goods discounts & perks\nAnd more!","description_format":"text","description_chars":4863,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Soft Drinks","Prepared Foods"],"lifecycle":[{"event":"open","at":"2026-10-02T23:59:06Z"},{"event":"close","at":"2026-10-30T20:02:01Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/juneshine-e-commerce-fulfillment-specialist","json_url":"https://alion.io/job/juneshine-e-commerce-fulfillment-specialist.json","meta":{"generated_at":"2026-10-31T20:34:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32377,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680093},"rest":"https://alion.io/mcp/rest/get_company?id=680093"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjuneshine-e-commerce-fulfillment-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjuneshine-e-commerce-fulfillment-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjuneshine-e-commerce-fulfillment-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/juneshine-e-commerce-fulfillment-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjuneshine-e-commerce-fulfillment-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1730609}},{"tool":"search_jobs","arguments":{"company":"juneshine.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1730609},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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