{"id":4011627,"url":"https://alion.io/job/jungwild-it-support-specialist-gn","title":"IT-Support Specialist (gn)","company":{"id":4070318,"name":"jungwild","domain":"jungwild.io","url":"https://alion.io/company/jungwild","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":78,"open_postings":15,"ghost_share":0,"stale_share":0.867,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":{"min":50000,"max":60000,"currency":"EUR","period":"year","gross":null,"usd_annual":67238},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-10T10:29:16Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T21:42:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Du willst Verantwortung übernehmen, komplexe IT-Herausforderungen lösen und suchst maximale Flexibilität im Arbeitsalltag?\nDabei schätzt du die Verlässlichkeit eines traditionsreichen Systemhauses und möchtest die Dynamik modernster IT-Dienstleistungen voll ausschöpfen?\nDann bist du hier genau richtig!\nDer Arbeitgeber:\nUnser Partner ist ein etabliertes, herstellerunabhängiges IT-Systemhaus mit über 40 Jahren Marktpräsenz und zentralem Sitz in Frankfurt am Main. Das Unternehmen begleitet seine mittelständischen und gehobenen Kunden ganzheitlich durch die digitale Welt. Hier erwarten dich ein krisensicheres, stabiles Umfeld, flache Hierarchien und eine Kultur, in der echter Teamgeist sowie individuelle Weiterentwicklung im Mittelpunkt stehen.\nDas wird geboten:\nGehalt bis 60.000 €, je nach Erfahrung\n\nMaximal flexibel: 100% Home-Office-Vertrag\n\n30 Tage Urlaub und flexible Arbeitszeiten für eine echte Work-Life-Balance\n\nVielfältige interne und externe Weiterbildungsmöglichkeiten zur fachlichen und persönlichen Entwicklung\n\nZentral gelegener Standort in Frankfurt mit hervorragender Erreichbarkeit\n\nKostenfreie Getränke, frisches Obst und regelmäßige Mitarbeiterevents\n\nDas sind Deine Aufgaben:\nQualifizierter 2nd und 3rd Level Support für heterogene IT-Umgebungen und Betreuung anspruchsvoller Kundeninfrastrukturen\n\nEigenständige Analyse, Klassifizierung und nachhaltige Behebung technischer Störungen im Incident- und Problem-Management\n\nGanzheitliche Betreuung als IT-Allrounder entlang eines breiten Service-Portfolios\n\nGelegentliche Vor-Ort-Einsätze bei regionalen Kunden oder im Büro zur technischen Unterstützung\n\nKontinuierliche Dokumentation von Lösungen und aktive Mitgestaltung interner Serviceprozesse\n\nDas bringst Du mit:\nEine abgeschlossene IT-Ausbildung (z. B. Fachinformatiker für Systemintegration) oder eine vergleichbare Qualifikation mit fundierter Praxis\n\nMindestens 2-3 Jahre fundierte Berufserfahrung, ergänzt durch wertvolle Praxis im IT-Systemhaus\n\nFundiertes Know-how als versierter IT-Allrounder mit fundierter Erfahrung im 2nd- und 3rd-Level-Support sowie im tiefergehenden Troubleshooting (z. B. Microsoft-Infrastrukturen, Client-/Server-Systeme, Netzwerke)\n\nHohe Lösungsorientierung, analytisches Denkvermögen und Freude am direkten Kundenkontakt\n\nVerhandlungssichere Deutschkenntnisse (mindestens C1-Niveau)\n\nNeugierig? Dann bewirb dich gern direkt mit deinem Lebenslauf.\nNoch Fragen offen? 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