{"id":2591187,"url":"https://alion.io/job/junior-adventures-group-customer-experience-consultant","title":"Customer Experience Consultant","company":{"id":678139,"name":"Junior Adventures Group","domain":"junioradventuresgroup.com","url":"https://alion.io/company/junioradventuresgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Camberwell, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":61000,"currency":"AUD","period":"year","gross":null,"usd_annual":42441},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-15T05:42:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T04:44:01Z","board_verified":false,"closed_at":"2026-10-22T04:44:01Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Partnering with parents and school communities, at Junior Adventures Group (JAG) our goal is to help today’s children navigate their tomorrow by supporting children's development through play in fun, engaging environments. We live and breathe our company values every day by being considerate, passionate, courageous, and making a difference.\n Join Our Team - We're Hiring!\nFull-Time | 6-Month Contract | Hybrid Working\nHelp families navigate the moments that matter.\nAs a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters.\nThis is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience.\nWhy join us?\nHybrid working with flexible rostered work-from-home opportunities\nVaried role across phone, email, online chat and administration\nSupportive team culture with ongoing coaching and development\nMeaningful work helping families access quality care and education\nWhat you'll do\nAssist families with billing, payments, bookings and subsidy enquiries\nRespond to calls, emails and online chat enquiries\nInvestigate and resolve customer issues\nMaintain accurate records across multiple systems\nDeliver exceptional customer experiences on every interaction\nAbout you\nWe're looking for someone with strong people skills, a positive attitude and a genuine desire to help others.\nYou'll bring:\nCustomer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment\nExcellent communication skills\nStrong problem-solving ability and attention to detail\nConfidence working across multiple systems\nEmpathy and professionalism when handling sensitive matters\nThe details\n38 hours per week\nMonday to Friday rotating roster between 8am-8pm\nFirst 4 weeks 9am - 5pm in-office for training\nHybrid work model after onboarding\nFull Australian working rights required\nAt Junior Adventures Group, child safety and child safeguarding principles are our top priorities. Our recruitment process includes thorough background checks and screenings to ensure the wellbeing of all children in our care.\nWe welcome individuals from all backgrounds, abilities, and identities, including Aboriginal and Torres Strait Islander people.","description_format":"text","description_chars":2413,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Early Childhood Education"],"lifecycle":[{"event":"open","at":"2026-10-15T05:59:31Z"},{"event":"close","at":"2026-10-22T04:44:01Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":42441,"is_top_pay":false},"html_url":"https://alion.io/job/junior-adventures-group-customer-experience-consultant","json_url":"https://alion.io/job/junior-adventures-group-customer-experience-consultant.json","meta":{"generated_at":"2026-10-23T15:09:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678139},"rest":"https://alion.io/mcp/rest/get_company?id=678139"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjunior-adventures-group-customer-experience-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjunior-adventures-group-customer-experience-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjunior-adventures-group-customer-experience-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/junior-adventures-group-customer-experience-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjunior-adventures-group-customer-experience-consultant"}]}