{"id":3238968,"url":"https://alion.io/job/just-eat-takeaway-com-ai-agent-ops-lead","title":"AI Agent Ops Lead","company":{"id":54498,"name":"Just Eat Takeaway.com","domain":"justeattakeaway.com","url":"https://alion.io/company/just-eat-takeaway-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-04T06:34:25Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amsterdam, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":198000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1286},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"AI Agents","optional":false},{"name":"Tableau","optional":false},{"name":"Agentforce","optional":true}],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-04T23:09:40Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.\nAbout this role The Partner Growth Centre is a driving force behind growth at Just Eat Takeaway.com. We are looking for an AI Agent Operations Lead in Amsterdam to drive operational excellence and lead the continuous improvement of our AI agent ecosystem.\nIn this role, you will act as a technical owner across our agent tooling, knowledge systems, and analytics. You will empower our teams and lead with care for our partner experience, ensuring our interconnected systems deliver with precision and customer-centric focus.\nWorking closely across the organization, you will play a pivotal role in our AI transformation, helping define best practices to deliver commercial growth for a multi-billion euro platform. We welcome versatile generalists ready to flex across analytics, knowledge management, and tooling.\nThese are some of the key components to the position:\nLead the business readiness and operational deployment for AI agents and new tooling, acting as a key stakeholder.\nOwn the AI agent ecosystem, defining scope, feature enhancements, and market expansion to drive excellence across operations.\nGovern knowledge management systems to ensure AI agent sources are accurate, current, and structured for reliable performance.\nTrack and analyze performance against key business metrics, identifying trends, root causes, and growth opportunities.\nBuild clear, executive-level reporting and data narratives to share critical insights with team members and senior leadership.\nAim high by running continuous improvement cycles, including business testing (A/B testing, UAT) and tooling sign-offs.\nBreak down organizational silos by engaging strategy, data, process, market, and vertical teams to maximize business impact.\nWhat will you bring to the team?\nProven background with AI or sales technology systems (CRM, automation, analytics) and the ability to turn business needs into technical requirements.\nStrong analytical mindset with experience tracking performance, analyzing complex datasets, and building dashboards in CRM Analytics or Tableau.\nExperience with knowledge management or content operations, understanding how governed knowledge enhances AI agent outputs.\nPractical experience in business process optimization and running structured tests such as A/B testing and UAT.\nOutstanding data storytelling and executive communication skills, converting complex technical metrics into actionable business insights.\nStrong commercial acumen, committed to achieving goals and understanding how operational improvements impact overall business outcomes.\nHands-on experience building AI agents or working in a Product Owner / Product Manager role is a plus.\nFamiliarity with the Salesforce ecosystem (e.g., Agentforce) or relevant technical certifications is a nice-to-have.\nAt JET, this is how we play Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable - our customers' choice. Every time a customer decides where to order, they're picking a side.\nAt the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.\nFun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition. \nInclusion, Diversity & Belongings No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. \nWhat else are we delivering? Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET journeys.\nAre you ready to join the team? \nApply now!","description_format":"text","description_chars":4783,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T14:31:54Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.877,"p_room":0.75,"age_days":12,"expected_fill_days":17,"reasons":["conf:7","velocity","win:late","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/just-eat-takeaway-com-ai-agent-ops-lead","json_url":"https://alion.io/job/just-eat-takeaway-com-ai-agent-ops-lead.json","meta":{"generated_at":"2026-11-04T23:32:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54498},"rest":"https://alion.io/mcp/rest/get_company?id=54498"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjust-eat-takeaway-com-ai-agent-ops-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjust-eat-takeaway-com-ai-agent-ops-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjust-eat-takeaway-com-ai-agent-ops-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/just-eat-takeaway-com-ai-agent-ops-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjust-eat-takeaway-com-ai-agent-ops-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3238968}},{"tool":"search_jobs","arguments":{"company":"justeattakeaway.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3238968},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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