{"id":2120845,"url":"https://alion.io/job/just-eat-takeaway-com-delivery-operations-manager","title":"Delivery Operations Manager","company":{"id":54498,"name":"Just Eat Takeaway.com","domain":"justeattakeaway.com","url":"https://alion.io/company/just-eat-takeaway-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":4,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":100000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2874},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-08T23:58:30Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-29T21:03:11Z","board_verified":false,"closed_at":"2026-10-29T21:03:11Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"Role Overview\nThe Delivery Operations Manageris accountable for achieving network KPI & budget targets within the Belgium Market. You will be expected to investigate the root cause of issues & trends to identify, and ultimately implement, opportunities for improvement and optimization. You will need to influence stakeholders across the business to achieve your desired outcomes, while functional SMEs will support you with global best practices. In addition to the day-to-day operations of the network, you will be asked to propose, analyse and lead experiments to improve outcomes and occasionally support logistics projects.\nYou are someone who can simultaneously understand a broad set of logistics problems while having the ability to gain deep expertise on a number of technical areas. You are able to use large data sets to draw conclusions, while at the same time have a bias for taking action and making swift decisions. You are passionately committed to excellence, innately curious, deeply analytical, and operate with attention to detail.\nKey Responsibilities\nEnd to end accountability for network outcomes such as on time delivery, delivery times, undelivered orders, courier rejections etc. \nBudget accountability and responsible for identifying and executing delivery network costs optimisation efforts (e.g. cost per order, onboarding cost)\nAccountability for operational configurations across courier fees, incentives, utilisation, assignment logic, cost functions, etc. for Israel. \nImplementation and administration of the desired configurations on an on-going basis (with support from central teams) \nEvaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed. \nLeverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights. \nPropose and support network experiments in partnership with central analytic and optimisation teams. Assess experiment outcomes and own/approve changes.\nAd hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.\nIdentify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations\nCollaborate with global and local stakeholders to align priorities and share best practices\nCrisis management support as needed to support business continuity \nWhat will you bring to the table?\nHigh-level of comfort using data and analysis tools to derive actionable insights\nAbility to be simultaneously detailed-oriented while keeping the bigger picture in mind. You can get in the weeds and operate at the lowest level of detail, but can think long-term. \nPassion for driving positive results with a bias for action\nAbility to balance informed decision-making with critical-thinking with an “owners mindset”\nFast-learner across a breadth of complex, sometimes technical, network tools. \nPassionate about the courier, customer and partner experience\nExcellent stakeholder management skills - proven ability to drive results in areas that aren't in your immediate responsibility. Ability to manage up and challenge the status quo. \nStrong communication skills to influence key (senior) stakeholders \nWillingness to “roll up your sleeves” and work in the details; you thrive in a fast-paced work environment because rapid change and learning is exciting to you. \nBachelor's Degree or equivalent work experience in quantitative fields such as Business, Engineering, Operations, Technology, Statistics\nApplicant requirements\n3+ years experience with data and analysis tools\nExperience & proven success in a budget-ownership role (incl. forecasting functions) \nTrack record of driving operational targets, ideally in a digital-first environment\nWilling to work outside of regular business hours on an exception basis (e.g. during a crisis)","description_format":"text","description_chars":4082,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T23:58:30Z"},{"event":"close","at":"2026-10-29T21:03:11Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/just-eat-takeaway-com-delivery-operations-manager","json_url":"https://alion.io/job/just-eat-takeaway-com-delivery-operations-manager.json","meta":{"generated_at":"2026-10-31T10:57:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16791,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54498},"rest":"https://alion.io/mcp/rest/get_company?id=54498"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjust-eat-takeaway-com-delivery-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjust-eat-takeaway-com-delivery-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjust-eat-takeaway-com-delivery-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/just-eat-takeaway-com-delivery-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjust-eat-takeaway-com-delivery-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2120845}},{"tool":"search_jobs","arguments":{"company":"justeattakeaway.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2120845},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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