{"id":1897328,"url":"https://alion.io/job/just-one-agency-customer-experience-manager","title":"Customer Experience Manager (Pharma)","company":{"id":3971,"name":"Just One Agency","domain":"justoneagency.com","url":"https://alion.io/company/justoneagency","size_band":"5000+","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":87,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":83,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":45000,"currency":"EUR","period":"year","gross":null,"usd_annual":50541},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T08:58:53Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-29T01:49:34Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"For a leading Greek pharmaceutical company.\nResponsibilities\nManage the end-to-end customer order process, from receipt of the order through internal submission and planning.\nAct as the primary customer-facing coordinator throughout the launch process, tracking launch timelines, forecasts and purchase orders.\nProvide structured and proactive customer service throughout the order and supply cycle.\nPrepare and distribute monthly open-order reports to customers.\nCommunicate production, packaging, release and delivery timelines, including any delays, changes or potential risks proactively.\nPrepare customer-specific reports and organize regular monthly calls and / or meetings with customers to review deliveries and potential challenges.\nDevelop service procedures and standards.\nEstablish a service mind within the organization by implementation necessary processes.\nKeep accurate records and document customer service actions and discussions.\nKeep ahead of industry’s developments and apply best practices to areas of improvement.\nAnalyzing price and MOQ change requests from customers by evaluating margin impact and potential incremental volume, and competitor price levels.\nIdentify opportunities to grow the revenue and business portfolio based on deep market understanding and customer insights.\nAnalyze statistics and prepare monthly and ad hoc reports and presentations for communicating sales progress, results and business activity. \nParticipation in the Budget creation process.\nRequirements\nBachelor's in Commercial, Pharmaceutical or any Science related field. A Master’s degree is an advantage.\nMinimum 2 years of relevant experience in BD, Supply Chain or Customer Service positions.\nDemonstrated ability to build and maintain long-term, trust-based relationships with clients.\nExcellent verbal and written communication skills.\nAbility to collaborate with internal teams and external stakeholders effectively.\nAdvanced MS Office skills.\nAbility to work independently and manage multiple priorities in a fast-paced environment.\nStrong negotiation and conflict-resolution skills.\nBenefits\nAnnual Gross Compensation: Base Salary €35.000 - €45.000\nCareer development opportunities within a growing pharmaceutical company with an international presence.","description_format":"text","description_chars":2269,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-05T08:58:53Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.505,"p_room":1,"age_days":22,"expected_fill_days":83,"reasons":["conf:2","agency","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":50541,"is_top_pay":false},"html_url":"https://alion.io/job/just-one-agency-customer-experience-manager","json_url":"https://alion.io/job/just-one-agency-customer-experience-manager.json","meta":{"generated_at":"2026-10-29T04:28:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6926,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3971},"rest":"https://alion.io/mcp/rest/get_company?id=3971"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjust-one-agency-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjust-one-agency-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjust-one-agency-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/just-one-agency-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjust-one-agency-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1897328}},{"tool":"search_jobs","arguments":{"company":"justoneagency.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1897328},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}