{"id":1701794,"url":"https://alion.io/job/just-russel-customer-support-hero-fr","title":"Customer support hero FR","company":{"id":2153400,"name":"Just Russel","domain":"justrussel.com","url":"https://alion.io/company/justrussel","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Deinze, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-01T12:15:48Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-20T02:59:50Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"At Just Russel, pets are family, and family deserves exceptional support. As our French-Speaking Customer Support Agent, you're the voice of our brand: warm, expert, and always ready to help. You'll guide pet parents through their questions, celebrate their wins, and turn every interaction into a feel-good moment.\nRequirements\nWhat you'll do\nBe the first friendly point of contact for French-speaking pet parents via phone, email, and chat\n\nHelp customers with personalized nutrition advice, orders, account questions, and product information\n\nTurn frustrated moments into loyal fans by solving problems with empathy and speed\n\nCollaborate with the team to spot trends, share feedback, and continuously improve the customer experience\n\nCoach pet parents on healthy habits and make their journey with Just Russel seamless\n\nWho we're looking for\nYou're a natural helper with a can-do attitude. You genuinely care about people (and their pets!), and you thrive on turning challenging situations into positive experiences. You communicate clearly and warmly, stay calm under pressure, and always look for ways to improve. You're a team player who values feedback, celebrates wins together, and believes that collaboration beats working in silos.\nYou bring empathy and energy to every conversation, whether it's helping a worried pet parent choose the right food or solving a tricky delivery issue. You're not afraid to ask questions, share ideas, or take ownership of problems until they're solved. Most importantly, you understand that every interaction is a chance to make someone's day, and their pet's life, a little bit better.\nWhat you bring\n1-2 years of customer support experience (preferably in e-commerce, SaaS, or consumer brands)\n\nFluent French (native or near-native level), required\n\nDutch or German is a strong plus\n\nExcellent written and verbal communication skills, warm and professional at the same time\n\nExperience with customer support tools like Zendesk, or similar platforms\n\nStrong problem-solving skills and the ability to think on your feet\n\nA genuine passion for helping people and making their day better\n\nComfortable working in a fast-paced, high-performance environment\n\nNice to have\nExperience in the pet care, health, or wellness industry\n\nKnowledge of personalized nutrition or subscription-based business models\n\nA pet of your own, you'll understand our customers that much better!\n\nWhat we offer\nA competitive salary package, aligned with your experience\n\nHealth insurance via Alan\n\nLearning and development opportunities to support your personal and professional growth\n\nFun team-building, social and sports activities throughout the year\n\nAccess to Benefits at Work, with discounts on brands such as Nike, bol.com and IKEA\n\nEmployee discount for your pet, because they're part of the family too\n\nHome office allowance\n\nFresh fruit and energising drinks at the office\n\nWhy Just Russel?\nWe're a high-performing team with heart. You'll work with passionate people, get weekly coaching, and see the real impact of your work on pets and their families. Plus, office dogs are very much welcome.\nJust Russel is an equal opportunity employer. We welcome applications from everyone, regardless of age, gender, gender identity, sexual orientation, national or ethnic origin, disability, religion or belief, or family status. Hiring decisions are based solely on competencies, experience and fit with the role. If you need any adjustments during the application process, let us know and we'll accommodate where we can.","description_format":"text","description_chars":3541,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance","Home office","Sports activities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pet Food, Supplies & Care"],"lifecycle":[{"event":"open","at":"2026-10-02T13:42:26Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.414,"p_room":0.28,"age_days":48,"expected_fill_days":20,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/just-russel-customer-support-hero-fr","json_url":"https://alion.io/job/just-russel-customer-support-hero-fr.json","meta":{"generated_at":"2026-10-20T06:06:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2153400},"rest":"https://alion.io/mcp/rest/get_company?id=2153400"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjust-russel-customer-support-hero-fr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjust-russel-customer-support-hero-fr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjust-russel-customer-support-hero-fr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/just-russel-customer-support-hero-fr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjust-russel-customer-support-hero-fr"}]}