{"id":3981341,"url":"https://alion.io/job/justera-group-service-manager-eam-ifs-cloud","title":"Service Manager (EAM & IFS Cloud)","company":{"id":690916,"name":"Justera Group","domain":"justeragroup.com","url":"https://alion.io/company/justeragroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":86,"open_postings":70,"ghost_share":0,"stale_share":0.557,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Solna, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:58:58Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T14:14:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Justera Group\nJustera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden.\nAbout the Role:\nWe are looking for an experienced Senior Service Manager with strong expertise in Enterprise Asset Management (EAM) and IFS Cloud to take ownership of a critical IT service portfolio.\nIn this role, you will be responsible for ensuring stable service delivery, driving continuous improvements, managing service governance, and aligning business requirements with IT operations.\nYou will act as a key link between business stakeholders, technical teams, and external suppliers, taking responsibility for the full service lifecycle - from service development and transition to daily operations and continuous optimization.\nKey Responsibilities:\nService Lifecycle Management\nEnsure service documentation is accurate, complete, and up to date.\n\nManage the lifecycle of hardware, software, licenses, warranties, and configuration items (CIs).\n\nMaintain accurate service relationships and configuration data within the CMDB.\n\nIdentify opportunities for automation, optimization, and service improvements.\n\nSupport budgeting, forecasting, and financial follow-up.\n\nService Delivery & Operations\nEnsure effective management of incidents, problems, changes, and service requests in accordance with agreed SLAs.\n\nCoordinate operational teams to secure stable and efficient service delivery.\n\nManage releases, updates, patches, and change processes, including participation in CAB meetings.\n\nDrive continuous service improvement and operational excellence.\n\nService Development & Governance\nWork closely with business stakeholders to understand requirements and translate business needs into IT service demands.\n\nSupport service development initiatives and ensure compliance with service management processes and governance frameworks.\n\nLead service transition activities and ensure smooth handovers from projects to operations.\n\nMonitor industry trends, technologies, and best practices relevant to the service portfolio.\n\nStakeholder & Customer Management\nBuild and maintain strong relationships with business stakeholders and end users.\n\nLead service review meetings and operational governance forums.\n\nReport on service performance, risks, challenges, and improvement initiatives.\n\nEnsure continuous improvement of user documentation, knowledge articles, and self-service capabilities.\n\nSupplier & Contract Management\nManage external IT suppliers and service providers.\n\nMonitor supplier performance, service quality, contractual commitments, and costs.\n\nDrive supplier governance and continuous improvement initiatives.\n\nEnsure compliance with procurement processes and supplier management guidelines.\n\nRequirements:\n4-6+ years of experience as a Service Manager or in a similar service ownership role.\n\nStrong hands-on experience with Enterprise Asset Management (EAM) solutions.\n\nProven experience working with IFS Cloud.\n\nExperience managing IT service operations, service transitions, and continuous improvement initiatives.\n\nExperience in supplier management, contract governance, and vendor coordination.\n\nAbility to take ownership, lead initiatives, and independently drive assignments from start to finish.\n\nStrong understanding of IT Service Management frameworks, processes, and governance.\n\nTechnical & Methodological Skills\nITIL and IT Service Management principles.\n\nIncident Management.\n\nProblem Management.\n\nChange Management.\n\nService Request Management.\n\nCMDB and IT Asset Management.\n\nUnderstanding of Agile ways of working.\n\nStrong technical understanding and the ability to bridge business requirements and IT delivery.\n\nLanguages\nFluent in Swedish.\n\nFull professional proficiency in English.\n\nWhat We Offer:\nA dynamic and innovative workplace driving advancements in cutting-edge robotic technologies\n\nThe opportunity to collaborate with talented cross-functional teams on meaningful and impactful projects\n\nCompetitive compensation and comprehensive benefits package\n\nA supportive culture that fosters continuous learning, growth, and professional development\n\nFlexible hybrid working model for an optimal work-life balance\n\n25 days of annual leave to recharge and relax\n\nAn annual wellness allowance of 3,500 SEK to support your health and wellbeing","description_format":"text","description_chars":5083,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Swedish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Continuous learning","Hybrid work","Professional 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