{"id":684348,"url":"https://alion.io/job/justmarkets-it-ops-lead","title":"IT Ops Lead","company":{"id":678193,"name":"JustMarkets","domain":"justmarkets.com","url":"https://alion.io/company/justmarkets","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":109,"ghost_share":0.303,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","GB","AT","BE","BG","HR","CZ","DK","FI","HU","IE","IT","NL","NO","PL","RO","ES","SE","CH","EE","GR","IS","LV","LI","LT","LU","MT","PT","SK","SI"],"hiring_countries_total":31,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":190000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1779},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"Jira","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-06-25T11:20:07Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-31T08:16:50Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":127},"description":"Our Helpdesk team is the foundation of the company’s internal IT infrastructure. We ensure secure access to resources, manage the device fleet, maintain network reliability, and support core corporate services, enabling teams across the organization to work efficiently and without interruption.\nWe are looking for a Helpdesk Lead who will take end-to-end ownership of this function: defining service standards, driving operational excellence, and automating routine processes to improve efficiency and scalability.\nIn this role, you will work across device fleet management for macOS, Linux, and Windows, identity and access management (IAM), asset lifecycle management, network infrastructure, and the administration of Google Workspace and Atlassian environments.\nYou will partner closely with Engineering, Security, and Leadership teams, playing a key role in building and maintaining a secure, reliable, and scalable internal IT environment that supports the company’s growth.\nResponsibilities\nLead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality\nMaintenance and monitoring of the corporate network equipment, access control systems, and overall network performance\nOverseeing hardware lifecycle: procurement, setup, maintenance, and replacement\nManagement and optimization of corporate software licenses\nSupervision of the configuration and support of macOS, Linux, and Windows environments\nStandardization of onboarding/offboarding process\nDevelop the team through coaching, feedback, structured knowledge sharing and participation in hiring process\nCollaborate with management and cross-functional teams on operational and improvement initiatives\nRequirements\n5+ years of experience in SysAdmin / IT Support / HelpDesk roles\n2+ year of team leadership\nExperience in process building, automation\nSolid understanding of networking (VLANs, IPsec, DNS, etc.)\nStrong experience with MacOS, Unix/Linux, and Windows administration\nHands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems\nExcellent troubleshooting, prioritization, and communication skills\nIT asset management\nEnglish (B2)\nWill be a plus\nVoIP\nAccess Control Systems\nAdvanced proficiency in Jira and Confluence\nWe offer\nCompensation for tax expenses of private entrepreneurs in Ukraine\nQualified assistance and support for Ukrainian private entrepreneurs\n10 paid sick leave days per year\n20 paid vacation days per year\nPublic holidays according to current Ukrainian legislation\nMedical insurance for employees\nCompensation for professional education and learning English\nCompensation for a sports subscription or sports equipment","description_format":"text","description_chars":2724,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"region"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bulgaria","iso":"BG","kind":"region"},{"name":"Croatia","iso":"HR","kind":"region"},{"name":"Czech Republic","iso":"CZ","kind":"region"},{"name":"Denmark","iso":"DK","kind":"region"},{"name":"Finland","iso":"FI","kind":"region"},{"name":"Hungary","iso":"HU","kind":"region"},{"name":"Ireland","iso":"IE","kind":"region"},{"name":"Italy","iso":"IT","kind":"region"},{"name":"Netherlands","iso":"NL","kind":"region"},{"name":"Norway","iso":"NO","kind":"region"},{"name":"Poland","iso":"PL","kind":"region"},{"name":"Romania","iso":"RO","kind":"region"},{"name":"Spain","iso":"ES","kind":"region"},{"name":"Sweden","iso":"SE","kind":"region"},{"name":"Switzerland","iso":"CH","kind":"region"},{"name":"Estonia","iso":"EE","kind":"region"},{"name":"Greece","iso":"GR","kind":"region"},{"name":"Iceland","iso":"IS","kind":"region"},{"name":"Latvia","iso":"LV","kind":"region"},{"name":"Liechtenstein","iso":"LI","kind":"region"},{"name":"Lithuania","iso":"LT","kind":"region"},{"name":"Luxembourg","iso":"LU","kind":"region"},{"name":"Malta","iso":"MT","kind":"region"},{"name":"Portugal","iso":"PT","kind":"region"},{"name":"Slovakia","iso":"SK","kind":"region"},{"name":"Slovenia","iso":"SI","kind":"region"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Forex & CFD Brokers"],"lifecycle":[{"event":"open","at":"2026-09-10T23:59:16Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.891,"p_room":0.45,"age_days":127,"expected_fill_days":80,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/justmarkets-it-ops-lead","json_url":"https://alion.io/job/justmarkets-it-ops-lead.json","meta":{"generated_at":"2026-10-31T11:06:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17075,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678193},"rest":"https://alion.io/mcp/rest/get_company?id=678193"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjustmarkets-it-ops-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjustmarkets-it-ops-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjustmarkets-it-ops-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/justmarkets-it-ops-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjustmarkets-it-ops-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":684348}},{"tool":"search_jobs","arguments":{"company":"justmarkets.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":684348},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}