{"id":1943009,"url":"https://alion.io/job/jway-group-customer-service-agent-active-pooling","title":"Customer Service Agent (Active Pooling)","company":{"id":3875994,"name":"JWay Group","domain":"jway.com","url":"https://alion.io/company/jway-group","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"D","score":51,"open_postings":17,"ghost_share":0.824,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":22000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-07-08T07:18:59Z","employer_posted_date":"2024-07-08","last_verified_at":"2026-10-19T04:19:11Z","board_verified":true,"closed_at":null,"days_open":832,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":832},"description":"About JWay Group, Inc.\nAt JWay Group, Inc., we excel in delivering innovative and high-quality business solutions to our clients. Our team is driven by a culture of collaboration, continuous improvement, and a commitment to client success. Join us to be part of a company that values excellence and professional growth.\nJob Overview\nWe are actively pooling for enthusiastic and dedicated Customer Service Representatives to join our remote team. This role involves providing exceptional customer support during night shifts. As a Customer Service Representative, you will handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction. This position offers the flexibility of remote work, making it ideal for candidates who excel in a virtual work environment.\nKey Responsibilities\nProvide timely and accurate responses to customer inquiries via phone, email, and chat.\nTroubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.\nMaintain a thorough understanding of our products and services to provide accurate information to customers.\nDocument customer interactions and issue resolutions in our CRM system.\nConduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.\nCollect and relay customer feedback to relevant departments for continuous improvement.\nWork closely with team members and supervisors to ensure a seamless customer service experience.\nQualifications\nPrior experience in a customer service role, preferably in a remote or night shift setting.\nExperience with CRM software and customer support tools.\nExcellent verbal and written communication skills in English.\nStrong problem-solving and troubleshooting abilities.\nAbility to manage multiple tasks and priorities in a fast-paced environment.\nTechnical Proficiency: Comfortable using various communication platforms and remote work tools.\nEducation: High school diploma or equivalent; a degree in a related field is a plus.\nWork Conditions\nType: Remote position.\nShift: (Philippines) Night shift hours to cater to our global customer base.\nActive pooling for full-time opportunities.\nJoin JWay Group, Inc. and leverage your customer service skills to make a significant impact on our clients' satisfaction and success. 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