{"id":905114,"url":"https://alion.io/job/jysk-it-support-specialist-jysk","title":"IT Support Specialist JYSK","company":{"id":5921,"name":"JYSK","domain":"jysk.com","url":"https://alion.io/company/jysk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":121,"ghost_share":0,"stale_share":0.934,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bozhurishte, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T12:00:55Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-06T23:02:22Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"JYSK is an ambitious fast growing Danish Retail company with a solid financial background that values dedicated hard work. We have 61 stores in Bulgaria and we are planning to open many more in the coming years. We offer to our customers a wide range of goods at competitive prices, including all kinds of articles for bedroom, bathroom, living room, window and patio. Our Distribution Center in Bozhurishte, where our head office is also located.\n The IT Support Specialist will refer to the Team Leader HelpDesk Romania & Bulgaria.\nYour main tasks will be:\nTo support all stores by answer incoming calls and log all colleagues questions and issues accurately and efficiently into ticketing system;\nTo support all stores placed in Bulgaria;\nTo participate to store openings in order be sure that everything is running smoothly (should be around 5-6 openings per year for 1 week before and during the opening)\nTo ensure that all hardware and software is ordered, delivered and tested before a new store opening;\nTo ensure that all stores have a good knowledge of rules, routines, procedures and our store systems;\nTo develop and improve administrative routines and procedures.\nWhat can you expect from us?\nAn immense development opportunity - personal and professional;\nAn opportunity to work in a young and fast growing organization;\nAn intense and customized introduction period;\nAn attractive salary package; meal tickets, medical insurance, 20% discount on JYSK products, vacation tickets depending on the seniority\nThe job is based in Bozhurishte, but travelling activity within Bulgaria should be expected.\n The ideal candidate has retail experience and is used to work with store systems. Your educational background is less important but you must have an interest in IT and be a good communicator. Candidates with no retail background must be willing to work in one of our stores in order to get familiar with the store systems.\nYou are at native level in Bulgarian and fluent in English;\nYou have 2-5 years experience with support or helpdesk from a similar position; Retail experience is considered an advantage;\nWith experience 0-2 years the salary is negotiable\nYou are service minded and have a friendly, open and patient approach.\nYou have strong analytical, technical, problem solving and organizational skills.\nYou are process and procedure oriented.\nYou have strong written and oral communication skills.\nYou are a team player, self motivated, organized, detail oriented and able to handle changing priorities.\nYou are flexible and willing to support the stores outside of normal working hours (1 out of 2 weeks during evenings and weekend for critical situations)\nYou have a clean driving license\nWhat can you expect from us?\nAn immense development opportunity - personal and professional;\nAn intense and customized introduction period;\nA nice working environment and dedicated colleagues\nEmployee discount for the stores \nDiscounts for external companies partners \nАdditional day off for Birthday\nAdditional annual leave days for Length of service\nMonthly food vouchers 102,26 EUR\nAdditional Health Insurance\nEmployee Assistance Program\n2 day/week work from home\nTransport compensation \nOption for Multisport card or LITE/COOLFIT card.\nFruits, coffee and tea at the work place\nAnnual party\nTeam building \nThe job is based in Bozhurishte, but travelling within Bulgaria should be expected.\n Кои сме ние\nJYSK е международна ритейл компания за домашно обзавеждане със скандинавски корени, която улеснява обзавеждането на всяка стая във всеки дом и градина. С повече от 3600 физически и онлайн магазина в 49 държави, JYSK винаги предлага страхотни оферти и компетентно обслужване в близост до клиентите си, независимо от това по какъв начин искат да пазаруват те. Основателят Ларс Ларсен открива първия си магазин в Дания през 1979 г. Днес JYSK има 34 000 служители.\nТрите основни ценности на JYSK - Търговец, Колега и Корпоративен дух - изразяват поведението и отношението, което можем да очакваме един от друг. Работим с доверие, даваме право за вземане на решения и вярваме в поемането на отговорност. Гордеем се и с това, че възнаграждаваме ангажираността и големите усилия на нашите служители. С правилната нагласа възможностите в JYSK са много.\nJYSK има желание да обхване всеки един служител, без значение от възраст, полова идентичност, раса, сексуална ориентация, физически и ментални способности, етническа принадлежност и опит. Заедно ние осигуряваме своята приобщаваща култура, която окуражава и подкрепя разнообразието сред нашите служители. Защото истинската комбинация от умове, таланти и уникални личности ни правят по-силни като екип. \nЗа повече информация, моля, посетете нашатакариерна страница.\nАко искате да научите повече за това как обработваме личните ви данни и за вашите права, моля, проверете нашата Политика за поверителност.\nЗа да можем да разгледаме кандидатурите справедливо и ефективно, използваме система, която автоматично проверява и решава доколко всяка кандидатура отговаря на длъжността.\nТази система разглежда отговорите ви на няколко въпроса за подбор. Тези въпроси са създадени от системата и прегледани от Talent Acquisition екипа на JYSK, като всеки въпрос и отговор съответстват на определена стойност. Въз основа на вашите отговори системата класифицира всички кандидати, за да ни даде представа доколко длъжността отговаря на вашия профил.\nТова ни помага да управляваме всички кандидатури и да се уверим, че се отнасяме по един и същи начин към всички. Резултатът от системата определя дали кандидатурата ви преминава към следващата стъпка. Но не се притеснявайте - крайното решение винаги се взима от човек.","description_format":"text","description_chars":5669,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Bulgarian","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave","Health insurance"],"hiring_locations":[{"name":"Bulgaria","iso":"BG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture","Home Decor","Home Textiles & Bedding","Mattresses & Sleep Products"],"lifecycle":[{"event":"open","at":"2026-09-14T13:13:01Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.379,"p_room":0.28,"age_days":52,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/jysk-it-support-specialist-jysk","json_url":"https://alion.io/job/jysk-it-support-specialist-jysk.json","meta":{"generated_at":"2026-11-07T01:55:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4629,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5921},"rest":"https://alion.io/mcp/rest/get_company?id=5921"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fjysk-it-support-specialist-jysk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fjysk-it-support-specialist-jysk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fjysk-it-support-specialist-jysk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/jysk-it-support-specialist-jysk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fjysk-it-support-specialist-jysk"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":905114}},{"tool":"search_jobs","arguments":{"company":"jysk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":905114},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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