{"id":4209799,"url":"https://alion.io/job/kabam-manager-quality-assurance","title":"Manager, Quality Assurance","company":{"id":6003,"name":"Kabam","domain":"kabam.com","url":"https://alion.io/company/kabam","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":125000,"currency":"CAD","period":"year","gross":null,"usd_annual":87684},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T22:00:07Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T00:36:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…\nThe key function of the Manager, Quality Assurance is to serve as a strategic QA leader across multiple QA teams within the department. They collaborate with Senior QA leadership, development, and production to actively champion change and drive QA transformation to meet departmental goals and objectives. The Manager, Quality Assurance leverages data-driven insights to make informed decisions, challenging current processes and improving them. They play a leadership role within the team by developing QA leaders and fostering a knowledge-sharing and continuous innovation environment.\nThis role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.\nIn this role, you can expect to:\nKey Accountabilities\nTeam Management and Direction:\nOversee multiple QA teams within the department, providing clear direction, priorities, and strategic guidance to QA leads and analysts in each group.\nLead and coach QA Leads to manage their day-to-day teams with autonomy, fostering a high-performance culture grounded in a growth mindset.\nProactively evaluate and analyze team structures, skill sets, and operational gaps, restructuring coverage and roles to support evolving studio needs.\nCoordination with Senior QA & Development Leadership:\nCoordinate with the Senior QA leadership group to drive and improve the Certification and QA Engineering teams, ensuring alignment with department goals and studio objectives.\nAct as an embedded strategic partner to Development, Production, and Studio Leadership, moving QA from reactive execution to an upstream quality partnership.\nServe as a change management champion across the department, challenging current processes, modernizing QA workflows, and adopting new tools and methodologies.\nTask Coordination and Prioritization:\nCollaborate with Production, Engineering, and Project QA Leads to determine task priorities for submitting builds to First Party partners.\nDrive the creation, alignment, and execution of a Test Plan/Schedule for the multiple QA teams, ensuring effective coordination and updates for each project.\nCertification and Automation Testing:\nTake ownership of the Certification verification strategy of deliverables, ensuring compliance with industry standards and requirements.\nOversee and own Automation testing and validation of deliverables, ensuring effective test coverage and accuracy of results.\nResource Allocation and Budget Management:\nAssess and forecast staffing to ensure each project receives the appropriate level of staffing and testing coverage from internal QA.\nBuild, forecast, and manage departmental and project QA operational budgets in collaboration with Production, Senior Leadership, and Finance.\nOversee and assess external vendor strategy, balancing cost with meeting targets.\nCommunication, Reporting, and Data-Driven Decision Making:\nCommunicate project status, progress, and high level trends regularly to senior leadership.\nArchitect and monitor key quality metrics to translate complex technical risks into actionable, data-backed business insights.\nRisk Management:\nProactively identify and manage organizational and delivery risks related to, identifying potential issues and implementing mitigation strategies.\nPartner directly with other production leads to identify and address recurring issues, driving structural solutions.\nCareer Development and Department Growth:\nDrive the career development and progression of individual QA Analysts, providing guidance, feedback, and opportunities for growth.\nConduct regular performance and gap analyses across the team to provide targeted coaching and actionable feedback.\nQuality Advocacy:\nPromote a \"quality first\" approach to decision-making, emphasizing the importance of performance and player experience.\nChampion continuous improvement, innovation, and high quality standards.\nKPI Management:\nDrive the assigned project to hit Key Performance Indicator (KPI) targets across teams, such as defect closure rate, test coverage, or release stability by holding teams accountable for quality benchmarks.\nContinuously monitor and analyze relevant metrics to ensure project success and drive continuous improvement.\nCoaching and Mentoring Team members:\nDirect, develop, and mentor QA Leaders on best practices.\nCreate an open, knowledge-sharing environment where continuous learning and peer mentorship is encouraged.\nTo be successful in this role, your background includes:\nHigh school diploma.\n8+ years of related game testing experience in a similar capacity, preferably for mobile games.\n4+ years in a QA leadership capacity.\nTechnical Abilities: Advanced understanding of Game Design.\nFamiliarity with both Android and Apple devices.\nStrong aptitude to learn quickly and effectively.\nOur success is due to the hard work of our people. We share our success with our people through flexible benefits and reward programs, sweet swag, snacks, and more. Here’s a look at some of the support we provide our people:\nExtended Health Coverage: effective day one, no waiting period! Our benefits cover health, dental, life, disability, and extended paramedical services such as vision care, mental health practitioners, massage, physiotherapy, acupuncture, and much more.\nDEIB Benefits: DEIB is important to us and to our people - that’s why our benefits include gender-affirming care, fertility care, and other hormonal treatments and drugs.\nFlexible Spending Accounts: our benefits are built on a flex credit model, so you’re able to choose the coverage levels that are right for you, and allocate the rest to a group RRSP/TFSA, Health Spending account, and/or Personal Spending Account.\nRRSP Matching: everyone retires eventually, and we help our people save for their futures with a contribution matching program once you reach 90 days with us.\nCommuter Benefit: we believe in the power of in-person collaboration, and want to support you in making it work for you! We provide a flexible, monthly cash allowance to help cover the costs of transit, parking, or even personal logistics like childcare and pet care.\nPTO and Parental Leave: we offer paid parental leave, flexible paid time off, paid time off for volunteering, sick leave, and holiday closures.\nEmployee and Family Assistance Program: this program provides crisis management support, immediate mental health care, and generalized support for emotional, mental, and financial well-being.\nTelus Virtual Health: we provide increased access to remote healthcare providers for prescription refills or referrals from the comfort of your home.\nLearning and growth: We encourage people to grow both personally and professionally, and support this through regular lunch & learns and an education stipend.\nPay transparency: We share with employees the pay range their role falls within and clear career maps to determine how they can grow within their role or level-up to a promotion.\nCool spaces: Our offices are in Vancouver, Montreal, Los Angeles, and San Francisco. Whether it’s summers on the rooftop patio in Downtown Vancouver, or watching the fireworks in Montreal’s South Shore - we want our people to feel like their time spent in office is worthwhile!\n Giving back: Kabammers have a dedicated paid day off every year to volunteer to a cause close to their hearts. Some teams even band together for group volunteer days off-site!","description_format":"text","description_chars":7735,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mobile Games"],"lifecycle":[{"event":"open","at":"2026-11-13T00:36:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":47,"reasons":["conf:3","win:early"],"computed_at":"2026-11-13T03:58:09Z"},"pay":{"stated_usd_annual":87684,"is_top_pay":false},"html_url":"https://alion.io/job/kabam-manager-quality-assurance","json_url":"https://alion.io/job/kabam-manager-quality-assurance.json","meta":{"generated_at":"2026-11-13T03:58:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6003},"rest":"https://alion.io/mcp/rest/get_company?id=6003"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkabam-manager-quality-assurance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkabam-manager-quality-assurance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkabam-manager-quality-assurance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kabam-manager-quality-assurance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkabam-manager-quality-assurance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4209799}},{"tool":"search_jobs","arguments":{"company":"kabam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4209799},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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