{"id":2245575,"url":"https://alion.io/job/kafkas-cx-digital-transformation-data-analyst","title":"CX & Digital Transformation Data Analyst","company":{"id":812992,"name":"Kafkas","domain":"kafkas.gr","url":"https://alion.io/company/kafkas","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kallithea, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":46000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1412},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-10-11T02:03:51Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-13T12:53:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are the market leader in the electrical equipment sector, with dedicated Lighting, Photovoltaics, Industrial Equipment and Building Solutions divisions, as well as three state-of-the-art electrical panel manufacturing units.\nOur combination of high-quality products, highly skilled people and an organised, agile structure makes us the preferred choice for our customers. We select and develop talented professionals whose outstanding performance enables us to seize every opportunity.\nWe continuously invest in our people, creating a dynamic, highly professional and innovative environment that promotes integrity, teamwork, passion and exceptional results. At the same time, we provide meaningful learning opportunities that support our employees’ personal and professional growth.\nAbout the Role:\nWe are looking for a highly analytical professional to support the Customer Experience and Digital Transformation teams by analysing data and identifying improvement opportunities across the organisation’s omnichannel operations.\nThe role will contribute to monitoring the performance of customer and digital journeys, evaluating processes and measuring the adoption of new digital solutions.\nThe position combines data analysis, business intelligence and transformation project support, turning operational and customer data into actionable insights that improve customer experience, process efficiency and business outcomes.\nWorking closely with the Customer Experience, Digital Transformation, Customer Service, Sales, Operations and IT teams, the role will support data-driven decision-making, continuous improvement and the successful delivery of digital initiatives.\nKey Responsibilities:\nDevelop and maintain reports and dashboards in Excel and Power BI, providing a consolidated view of Customer Experience, Customer Service, omnichannel operations and Digital Transformation project progress\nAnalyse order, customer service, Voice of Customer and digital channel data to identify trends, pain points, root causes and improvement opportunities\nMonitor KPIs such as NPS, CSAT, CES, First Contact Resolution, service levels, conversion, adoption and process performance, highlighting deviations and recommending corrective actions\nSupport Digital Transformation projects through data validation, requirements analysis, testing, UAT, adoption tracking and assessment of business outcomes\nMap and evaluate customer journeys and business processes, helping to identify friction points and design improved solutions\nPrepare presentations, executive reports and evidence-based recommendations for team meetings and business decision-making\nCollaborate with all company departments to ensure a consistent customer experience, resolve operational issues and track agreed improvement actions.\nWhat We Are Looking For:\n1-2 years of professional experience in a relevant role, such as Customer Experience, Business Analysis, Digital Transformation, Process Improvement or Project Support\nStrong analytical and problem-solving skills, with the ability to translate data into clear insights and actionable recommendations\nExperience using Excel and Power BI for reporting, analysis and data visualisation\nAbility to work in a structured and detail-oriented manner with operational data, CX metrics and performance indicators\nUnderstanding of customer journeys, digital products and continuous improvement principles.\nStrong communication and collaboration skills in a cross-functional environment\nWhat You Can Expect from Us:\nA competitive compensation and benefits package\nThe opportunity to work for an award-winning 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