{"id":2645290,"url":"https://alion.io/job/kai-partners-help-desk-technician","title":"Help Desk Technician","company":{"id":4416960,"name":"KAI Partners","domain":"kaipartners.com","url":"https://alion.io/company/kaipartners","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Roseville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-15T19:54:50Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T20:47:36Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nHelp Desk Technician\nKAI Partners, Inc. (KAIP) is currently seeking HelpDesk Technicians to document, troubleshoot, and resolve Tier 1 IT requests, including routine user, endpoint, application, and access requests,using approved procedures. They also assistwith Tier 2 issues within approved proceduresand documented access permissions.Client support tickets are the primary responsibility, alongside internal KAIP projects, device setup and lifecycle tasks, and planned hardware and software maintenance as assigned by the Technology and Operations Division Director. Escalate issues beyond approved procedures, access, or technical scope to the leadMIT resources.\nResponsibilities\nPrimary responsibilities include the following: \nResolve routine endpoint and software issues using approved troubleshooting procedures; perform approved software installations and malware scans and promptly escalate suspected security incidents through the designated security process. \nUnder direction and following approved procedures, deploy, patch, test, and install assigned software applications, including Microsoft Office. \nRecord ticket symptoms, business impact, troubleshooting steps, actions taken, and resolution or escalation details; confirm restoration with the user before closing the ticket. \nProvide support by phone, in person, and through online chat; communicate progress, next steps, and unresolved dependencies in clear, user-friendly language. \nDeliver, install, and test computers, peripherals, and other assigned devices in accordance with approved handling and deployment procedures. \nManage assigned Tier 1 tickets through resolution or documented handoff, including password resets, single sign-on, multifactor authentication, and endpoint or peripheral issues. Verify identity and follow access-approval procedures. Assist with Tier 2 troubleshooting under lead MIT direction; limit server-related work to initial triage, documentation, and escalation unless specifically authorized and supervised. \nDevelop, update, and maintain clear, accurate documentation, including standard operating procedures (SOPs), process guides, and work instructions, to support consistent and efficient operations.\nBecause KAI Partners operates in a consulting environment, responsibilities may vary by client engagement and business need. The duties listed above are intended to describe the essential functions of the role and are not intended to be an exhaustive list of all activities that may be assigned.\nSkills and Qualifications\nMaintain compliance with all company and client policies and procedures. \nWork in a team-oriented, collaborative environment. \nDetermine incident scope and impact quickly and accurately. \nCommunicate professionally, courteously, and calmly with internal and external customers, using language appropriate to the user’s technical knowledge. \nPrioritize requests by security risk, severity, business impact, and applicable client service commitments; coordinate planned device and maintenance tasks with the supervisor when priorities conflict. \nMeet established SLA’s, provide updates, and resolution targets while maintaining accurate documentation and verifying resolution quality. \nComplete routine assignments independently within approved procedures and access permissions; request guidance when work exceeds those boundaries. \nOperate computer software applications. \nCommunicate effectively in oral and written formats. \nTrain, support, and provide end-user service. \nPerform technical troubleshooting and problem-solving. \nProvide customer support and guidance to others. \nRespond to questions in a courteous, tactful manner. \nMaintain cooperative and effective working relationships with others. \nWork/Education Experience\nAssociate degree in Computer Science or a related field. \nCompTIA A+, Network+, other related certifications \n1-3 years of experience in help desk operations or related activities, including the following technical areas:Computer and networking fundamentals, including routine connectivity troubleshooting.\nWeb-based enterprise software applications such as ERP, LMS, or CRM.\nWindows 10/11 endpoint support and familiarity with Windows Server environments.\nMicrosoft 365 and Intune fundamentals, including user, group, and license support within approved access permissions and procedures.\nAzure fundamentals, including familiarity with the Azure portal; administrative tasks only within approved permissions and under direction.\nExposure to scripting languages such as PowerShell, Batch, Bash, or Python.\nExperience with ticketing systems and remote management and monitoring (RMM) software \n\nCompensation Range: $28 - $35/hr\nThe salary range for this role may vary depending on the specific geographic location where this position is ultimately filled. Several factors, including but not limited to a candidate's experience, education, skills, and certifications, pay equity, and organizational needs, are considered when determining the posted salary range. In addition, eligible roles also qualify for a comprehensive benefits package.\nMust be able to provide proof of education for all mandatory qualifications; all references will be verified.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.\nKAI Partners\nKAI Partners, Inc. is a Northern California-based small business that offers world-class management consulting and technology services to public and private sector clients on a variety of large-scale projects. The KAI Partners team has over 100 years of combined executive-level experience in information system design, development, implementation, and testing. Our clients benefit from our proven program management, project management, and oversight, program portfolio management, Agile services, organizational change management, training, enterprise architecture, managed IT services, and IT security support.\nhttp://www.kaipartners.com/","description_format":"text","description_chars":6051,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T19:54:50Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.838,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/kai-partners-help-desk-technician","json_url":"https://alion.io/job/kai-partners-help-desk-technician.json","meta":{"generated_at":"2026-10-22T23:12:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416960},"rest":"https://alion.io/mcp/rest/get_company?id=4416960"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkai-partners-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkai-partners-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkai-partners-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kai-partners-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkai-partners-help-desk-technician"}]}