Shift Supervisor
Join Our Ohana at Kai Coffee Hawai'i!
Position: Shift Supervisor | Location: Hyatt Regency Waikiki
Compensation: $18.50-$20/hour + tips
About Us:
At Kai Coffee Hawai'i, we believe in more than just brewing exceptional coffee-we believe in fostering community, creating memorable experiences, and cultivating a team rooted in passion, excellence, and integrity. We're currently seeking a dynamic and dedicated Shift Supervisor to lead our café and ensure the highest standards in operations, customer service, and team development.
Position Summary:
The Shift Supervisor provides day-of-shift guidance and coordination to ensure smooth operations, strong hospitality, and consistent café performance. This role supports Shift Leads and Team Members, handles shift-level decisions, and reinforces Kai Coffee standards while modeling professionalism and company values. This role does not include authority to hire, terminate, discipline, or make final employment decisions regarding team members or baristas.
What You'll Do:
Leadership, Team Support & Customer Experience
- Guides and supports Acting Leads, Shift Leads, Team Members, and Baristas modeling professionalism, accountability, and Kai Coffee values
- Helps coordinate tasks according to established procedures and direction from Store Management
- Participates in a weekly check-in with the Store Manager to review operational updates and support needs
- Sets the tone for hospitality, handles escalated guest concerns related to service experience, and coaches the team on guest engagement and service recovery.
Operation Standards & Decision-Making
- Monitors shift flow and communicates staffing needs; any adjustments require prior approval from the Store Manager or Senior Leadership
- Assists with call-out coverage by identifying and coordinating coverage subject to Store Manager or Senior Leadership approval; may cover shifts when needed to ensure adequate staffing
- Documents shift notes, incidents, and operational updates
- Upholds safety, sanitation, cleaning standards, and uniform policies
- Ensures beverage quality, recipe consistency, and supports coffee knowledge across the team
Inventory & Administrative Support
- Supports inventory counts, delivery checks, logging, and reporting discrepancies.
- Monitors POS accuracy and cash-handling issues
- Supports the Store Manager with entering product/supply orders into the ordering system as assigned
- Documents shift performance, issues, and escalations
- Identifies operational gaps and communicates improvement opportunities
Who You Are:
You have a love for coffee and people
You’re reliable, honest, and work well in a team
You enjoy a dynamic, fast-paced environment
You’re open to learning and improving your skills
You can meet the physical demands of the role (standing, lifting, cleaning, etc.)
You’re committed to showing up looking sharp and professional
You have a minimum of 1-3 years of experience in a management role (preferably in the specialty coffee industry)
You have excellent problem-solving, organizational, and communication skills
You have strong leadership skills
You have barista experience or are willing to complete on-the-job training
What We Offer:
- A positive, welcoming team environment
- On-the-job training and growth opportunities
- A chance to work with some of Hawaii’s best coffee
- A company culture rooted in the spirit of Aloha
- 401(k) matching
- Medical/drug, Dental, and Vision Insurance + Group Term Life Insurance
- Paid Time Off
- Parking pass
- ProService Employee Perks
Our Core Values:
We are committed to living out our mission through love for others, a deep appreciation for coffee, a drive for excellence, honesty, dedication, and accountability to our guests and team members.
Ready to brew up something special with us? Apply today and become part of our mission to bring people together - with Aloha in every cup!