{"id":2497425,"url":"https://alion.io/job/kaihonua-computer-support-specialist-ii","title":"Computer Support Specialist II","company":{"id":4377920,"name":"KaiHonua","domain":"kaihonua.com","url":"https://alion.io/company/kaihonua","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58000,"max":73000,"currency":"USD","period":"year","gross":null,"usd_annual":73000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T05:12:59Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T12:37:36Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nKaiHonua LLC is seeking a highly motivated Computer Operator Support Specialist to join our growing team. The Computer Support Specialist works within a cohesive team environment and supports a large government client with multiple locations. It is responsible for maintaining industry and government IT compliance standards via scheduled deployments, patching management and maintaining, configuring, diagnose, reload, utilize troubleshoot and repair MS Windows based laptop and desktop loaded with Windows 10 OS and higher along with all associated peripheral devices. The Computer Support Specialist will interface with other stakeholders, generate reports and provide recommendations for enhancements and improvements.\nResponsibilities (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:\nConfigure, diagnose, reimage, reload, utilize, troubleshoot and repair all MS Windows based laptops and desktops loaded with Windows vista and Windows 10 OS and all associated peripheral devices.\nConfigure, diagnose, reload, utilize troubleshoot and repair all MS Windows Office 2013 applications with a good understanding of Outlook and related components.\nConfigure, diagnose, reload, utilize troubleshoot and repair all NCES products.\nConfigure, diagnose, reload, utilize troubleshoot and repair all Jabber Instant Messaging (IM) applications.\nConfigure, diagnose, reload, utilize troubleshoot and repair all WiFi and AirCard applications and wireless services.\nConfigure, diagnose, reload, utilize troubleshoot and repair all handheld devices and hand held device Common Access Card (CAC) Smart Card readers.\nUtilize Active Directory tools to manage and create objects in MS Server. \nUtilize remote tools to connect to remote desktops. Applications include SCCM.\nAssist users during briefings and events with all collaborative tools such as Google Earth, Defense Cyber Operations (DCO) Connect Online, Jabber, Portals, and alert systems.\"\nOther duties as assigned\nRequirements\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Education / Experience / Certifications\nHigh School/GED\n3-5 years of experience in desktop administration preferred\nMust possess and maintain an IT I level certification IAW AR 25-2 and an IAT II certification IAW DoD 8570.01-M\nA valid driver’s license with a clean driving record\nOccasional use of a company vehicle while on work site\nKnowledge\nHave an In-depth knowledge of the most recent version of MS OS, MS Office applications (e.g., Win10, MS Office Suite 2013), and other common desktop applications such as Adobe Acrobat, Tumbleweed, etc. and ability to quickly learn unique GOTS applications.\nHave excellent customer service skills; project a positive image and professional manner always; ability to work within the confines of a set time schedule.\nFamiliarity with backup and recovery software and methodologies\nStrong technical aptitude and ability to research & solve complex issues independently.\nWillingness and ability to learn new skills and apply them as needed.\nAbility to effectively communicate issues and resolutions to all levels of the organization.\nAbility to maintain confidentiality with sensitive customer and internal information.\nLocation: Austin, TX\nSecurity Clearance: Position requires a DoD Secret security clearance. Must be a US citizen.\nPhysical Requirements Work may involve sitting or standing for extended periods of time. Position may require typing and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. May include lifting weight up to thirty (30) pounds as necessary.\nBenefits\nMedical, dental, vision, disability, and life insurance\nFlexible Spending Accounts\n401(k)\nPTO\nTuition reimbursement\nPaid federal holidays\nCompany Summary Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services. Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer. Our service commitment is simple - \"Quality IT Solutions... On Time & On Budget.\"KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs. KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.\nSalary Range: $58,000.00 - $73,000.00\nPosted Salary Range\nUSD $58,000.00 - USD $73,000.00 /Yr.","description_format":"text","description_chars":5715,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":true,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology"],"lifecycle":[{"event":"open","at":"2026-10-14T05:12:59Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":20,"reasons":["conf:1","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":73000,"is_top_pay":false},"html_url":"https://alion.io/job/kaihonua-computer-support-specialist-ii","json_url":"https://alion.io/job/kaihonua-computer-support-specialist-ii.json","meta":{"generated_at":"2026-10-15T12:45:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4377920},"rest":"https://alion.io/mcp/rest/get_company?id=4377920"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkaihonua-computer-support-specialist-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkaihonua-computer-support-specialist-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkaihonua-computer-support-specialist-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kaihonua-computer-support-specialist-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkaihonua-computer-support-specialist-ii"}]}