{"id":1385193,"url":"https://alion.io/job/kainos-client-support-analyst","title":"Client Support Analyst","company":{"id":51458,"name":"Kainos","domain":"kainos.com","url":"https://alion.io/company/kainos","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-09-30T15:05:19Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Join Kainos and Shape the Future\nAt Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.\nWe believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.\nReady to make your mark? Join us and be part of something bigger.\nClient Support Analyst\nManagement Level: Associate\nJoin Kainos\nKainos is a trusted technology partner to organizations around the world, delivering innovative digital services and software solutions that help our customers solve complex business challenges.\nAs part of our continued global growth, we are expanding our Smart Product Suite capability in Argentina. This presents an exciting opportunity to join an established international team supporting a successful cloud-based product portfolio used by customers across multiple industries and regions.\nAs a Client Support Executive, you will work alongside product specialists, consultants, and customer teams to help clients maximise the value of the Kainos Smart Product Suite. You will combine customer engagement, business process analysis, testing, and product knowledge to deliver high-quality outcomes while developing expertise in enterprise cloud technologies and Workday ecosystems.\nThis role offers the opportunity to work with global customers, learn from experienced colleagues, and build a rewarding career within a market-leading technology company.\nWhat You'll Do\nCustomer Support & Success\nSupport the onboarding and ongoing Business-as-Usual operation of customers using the Kainos Smart Product Suite.\nDeliver support services as part of the Kainos Smart Gold Service, helping customers maximize value from their investment in our products.\nBuild trusted relationships with customers through regular engagement and proactive support.\nContribute to delivering a high-quality customer experience across all interactions.\nTesting & Analysis\nExecute, maintain, and report on customer test packs.\nAnalyze customer testing coverage and identify opportunities for improvement and optimization.\nSupport the design, development, and refinement of test packs aligned to customer testing strategies and business requirements.\nEnsure testing activities are completed accurately and to a high standard of quality.\nUnderstanding Customer Business Processes\nAnalyze customer Workday configurations across domains including HCM, Recruiting, Financials, Payroll, and Security.\nDevelop an understanding of customer business processes and how they are supported through technology.\nHelp identify opportunities for customers to improve quality, reduce risk, and gain additional value from the Smart Product Suite.\nCustomer Enablement\nSupport customer teams by sharing knowledge, best practices, and product expertise.\nContribute to customer adoption and successful use of Smart Product Suite capabilities.\nCollaborate with colleagues to continuously improve service delivery and customer outcomes.\nProduct Improvement & Innovation\nContribute to the ongoing development of Kainos Smart Testing and Audit products.\nShare ideas for product enhancements and improvements based on customer needs and market insights.\nWork with product and development teams to validate new features, fixes, and functionality.\nCollaboration & Team Contribution\nWork as part of a global team, collaborating with experienced consultants and product specialists.\nSupport colleagues and contribute to an inclusive, collaborative working environment.\nParticipate in continuous learning and development, building both technical and consulting skills.\nEssential Requirements\nWe're looking for people who are customer-focused, analytical, and eager to learn.\nYou should have:\nExperience working in a customer-facing environment.\nA strong customer-first mindset and a genuine interest in helping customers achieve successful outcomes.\nExcellent communication skills, both written and verbal.\nThe ability to work independently and adapt to changing priorities and customer needs.\nStrong organizational skills with the ability to prioritize workload and meet deadlines.\nExcellent attention to detail and commitment to delivering high-quality work.\nGood commercial awareness and an understanding of business and project dynamics.\nStrong problem-solving and analytical thinking skills.\nThe ability to collaborate effectively within remote and globally distributed teams.\nDesirable Experience\nIt would be advantageous if you have:\nA degree in Business, Finance, Computer Science, Information Systems, or a related discipline.\nAn understanding of manual and automated testing practices.\nExperience within software development, business analysis, quality assurance, or testing environments.\nExposure to cloud-based or enterprise business applications such as ERP, CRM, HCM, Financial Management, or Business Intelligence solutions.\nExperience working with the Workday platform.\nPrevious experience supporting customers within a SaaS or cloud technology environment.\nWhy Kainos?\nAt Kainos, you'll join a well-established global organization known for delivering innovative technology solutions and exceptional customer outcomes. You'll have the opportunity to:\nWork with customers and colleagues across international markets.\nGain experience in cloud technologies, enterprise software, and Workday ecosystems.\nLearn from experienced product, consulting, and technology professionals.\nDevelop your career through structured learning, mentorship, and growth opportunities.\nBe part of a collaborative, inclusive culture where people are encouraged to grow, contribute, and make an impact.\nEmbracing our differences\nAt Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. \nOur friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. \nWe understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.","description_format":"text","description_chars":6757,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-28T10:04:55Z"}],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.817,"p_room":0.9,"age_days":15,"expected_fill_days":41,"reasons":["conf:6","velocity","win:mid"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/kainos-client-support-analyst","json_url":"https://alion.io/job/kainos-client-support-analyst.json","meta":{"generated_at":"2026-10-01T00:18:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":387,"day_limit":5000,"remaining_today":4613,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}