{"id":3884173,"url":"https://alion.io/job/kainos-customer-base-account-director","title":"Customer Base Account Director","company":{"id":51458,"name":"Kainos","domain":"kainos.com","url":"https://alion.io/company/kainos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":18,"ghost_share":0.056,"stale_share":0.556,"repost_share":0.111,"time_to_fill_p50_days":35,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-11-06T19:08:15Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-12T12:24:52Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Join Kainos and Shape the Future\nAt Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.\nWe believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.\nReady to make your mark? Join us and be part of something bigger.\nAbout The Team\nYou willjoinour Customer Base Salesteam sellinginto enterpriselevel clients across the world. You will work inside our Sales & Marketing function with a core focus onrevenue generatingcommercial activity. You will join a high performing team that thrives in a high-pressure environment. We are an international and fun team that is diverse and collaborative.\nAbout The Person\nYou are a team player with a positive can-do attitude and entrepreneurial mindset. Ideally, you have a strong understanding of Workday and or other HR and Finance platforms. You arelocatednear ourIndianapolissales hub.\nYou thrive in a dynamic fast-moving environment that is constantly adapting to change. Willingness to travel at least once per quarter fora series ofclient visits, withconferences,onsitetraining, Sales Kick off, Onsite Team QBRsand Regional UserGroupson top. This person flourishes in a quota driven, highly competitive, high performance and pressurised environment. Youposessthe ability to plan and prioritise your time effectively to meet deadlinesin accordance withbusiness and customer requirements.\nMAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:\nAs anAccountDirectorat Kainos, youwill join theWorkdayProductsCustomer Base AMER Sales Team.Youwill work insideour Sales & Marketing functionwith a corefocusonrevenue generatingactivity;retainingourclients(Renewals),creating,and closing growth opportunities(Upsell and Expansion)in yourdefinedterritory.\nYou are an entrepreneurial andcommerciallymindedindividualwhohasa strongtrack recordofbusinessdevelopmentachievements inNet New,Customer BaseSalesor Account Managementroles.You have a flair forbuilding long standingcustomerrelationshipsbased on trustandanin depth understanding of customer commercial behaviours.Youwillestablish,maintain,andoverseeour mutually beneficialcustomerrelationshipsspanningC-Level toHRIT Ops.\nIn this role, youare theAccountleadforLargeEnterpriseto MajorAccountsin adefinedsalesterritoryacross theAMERregion. You are responsible and accountable for allKainos Workday Productcommercialactivityand account managementmatterswith these customers.Youwillwork in close partnership with ourCustomer Value Managementteams toensure our customers achieve maximum returnon investment from existing products and in turn pave the way forfuture growth.\nYour key responsibilities will include:\nBeing atrusted advisortoour customers - you utilise a consultative approachto Account Management,taking the time tofullyunderstandyour customers, their business,theirchallengesandopportunitiesas they relate to Workday. Empathy, active listening, being responsive andcreative problem solvingall play a part here.\n\nDevelopingand securingKainos as a business -Defining client retentionandgrowthpriorities.You willreport on existing customerrenewal status while alsobuildingandmaintaininga pipeline ofgrowthopportunities. You will forecast accurately across future quarters to achieve agreed sales targets andmaintainpredictability ofallfuture revenuestreams.\n\nBusinessacumen- you will need to meetretention and growth targets in line with Kainos objectives. As part of this,you willstructure,pitchandposition commercial offersto our customers is in line with Kainos commercialstrategy and goals.You arean experienced andstrong negotiatorwhointerfaces withsenior stakeholders. You haveexperience of presenting,refiningand positioningsalesproposalsthatachieveanexpected outcome for Kainosandourcustomers.\n\nAccount Planning- youwill developandmaintainanin depth understanding ofourcustomers throughrecognisedaccount management practicesthat enable you tounderstandkeystakeholdersand personasinvolved,their business prioritiesand levels of influence on theEconomicBuyerorBuying Committee.In addition, you will utiliseanAccount Plan to prioritisetheactivityofourCustomer Value Management Team.\n\nBeing an external Kainos ambassador - with an external customer focus, you must ensure that you embrace and promote theKainos and Teamcultures, values and behaviours that make Kainos unique.\n\nWorking as part of a team- you will work withenterpriselevel clients,most of our customersareverycomplexand require an experienced Account Directorto lead andleveragea wider multi-disciplinary team. Youoftenwork closely with colleagues from other business units as well as industry partners to ensure that cross-selling opportunities are maximised.\n\nEssential Requirements:\nHighlyexperiencedAccountManagerwith a strong understanding ofbusiness development processesand Account Planning(TAS, Miller Heiman)who canconstructpersuasivecommercialoffersandin turnbuildsadequate qualified pipelineto meet quotas.\n\nTrack recordof delivering againstretention and growthtargets(annual)\n\nDemonstrableability toactively listen,communicateeffectively, present and influence credibly and effectively at all levels of the organisation, including executive and C-level.\n\nExcellent writing and presentation skills with proven capability of delivering a value-based proposal in ahighly competitivemarket.\n\nGreatnetworking skills and the ability to build strong andappropriate relationshipswith seniorstakeholders.\n\nBroad technology experience and a sound awareness of technology trends and their potential impact on currentandfuture projects\n\nAbility tooperatesuccessfullyin a highly competitive, highperformance andpressurised environment, making sensible decisions thatdon’tcompromise Kainosreputationandvalues\n\nAbility to plan and meet deadlinesin accordance withbusinessand customerrequirements\n\nGreatnegotiation skills, both from a commercial and contract perspective\n\nAbility to analyse and utilise data pointsin theconstruction ofa business case for both internal and external stakeholders.\n\nAbility totravel at least once per quarter fora series ofclient visits, withconferences, onsite training, Sales Kick off, Onsite Team QBRs and Regional UserGroupson top.\n\nAbility toattend Indianapolis office a min of 1 day per week for teamactivity\n\nProficiencyin Dynamics 365 or other CRM (SFDC, HubSpot etc.).\n\nAbility tooperatein a dynamic fast-moving environment that is constantly adapting to change.\n\nDesirableExperience:\nAccount Management experience with HR, HCM, Financial Management, or Payroll applications\n\nKnowledge of IT business development,Account Managementprocessesand contractmanagementwith demonstrable experience of winning,retainingand growinglong termSaaSpartnershipsandcontractswithsignificantvaluesassociated\n\nExperience ofmaintainingaccurateandtimelycustomerAccount Plans, Pipeline and Forecast data in internal business systems (CRM)\n\nProventrack recordofsuccess in an Account Management, Customer Base Salesgrowthand retentionfocused role\n\nBachelor'sdegree,Businessor technical degree preferred.\n\nEmbracing our differences\nAt Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. \nOur friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. \nWe understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.","description_format":"text","description_chars":8228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-06T19:08:15Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:11","stale_co","velocity","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/kainos-customer-base-account-director","json_url":"https://alion.io/job/kainos-customer-base-account-director.json","meta":{"generated_at":"2026-11-12T18:11:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":38238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51458},"rest":"https://alion.io/mcp/rest/get_company?id=51458"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fkainos-customer-base-account-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fkainos-customer-base-account-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fkainos-customer-base-account-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/kainos-customer-base-account-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fkainos-customer-base-account-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3884173}},{"tool":"search_jobs","arguments":{"company":"kainos.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3884173},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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