{"id":1385210,"url":"https://alion.io/job/kainos-user-researcher-defence","title":"User Researcher (Defence)","company":{"id":51458,"name":"Kainos","domain":"kainos.com","url":"https://alion.io/company/kainos","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":9,"ghost_share":0,"stale_share":0.778,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom","Belfast, United Kingdom","United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":146000,"period":"year","method":"role_country_seniority_unknown","sample_n":270},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-01T09:18:42Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"Join Kainos and Shape the Future\nAt Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.\nWe believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.\nReady to make your mark? Join us and be part of something bigger.\nMAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS:\nAs an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.\nYou will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions of people through quality products and services.\nMINIMUM (ESSENTIAL) REQUIREMENTS\nLead, plan, develop, and conduct research activities, ensuring the right methods are applied\nUK Defence Industry experience.\nActive SC clearance\nExpert knowledge and application of qualitative and quantitative research methods\nSound understanding of information architecture, interaction design, and visual design principles\nWork closely with client teams to deliver relevant and appropriate research plans and strategies\nDesigns and leads workshops across a project lifecycle\nRepresents user research across the organisation\nWe are passionate about developing people - a demonstrated ability in managing, coaching and developing senior members of your team and wider community\nAble to communicate effectively at all levels\nExcellent commercial awareness\nStrong stakeholder management skills DESIRABLE\nExperience working in a full-service digital agency environment\nDemonstrable knowledge of user-centred design practices\nExperience working with Agile delivery methodologies\nEmbracing our differences\nAt Kainos, we believe in the power of diversity, equity and inclusion. 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